3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.
Job Description:
At 3M, we apply science in collaborative ways to improve lives. With $33 billion in sales, our 93,000 employees connect with customers all around the world.
3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking and take risks on new ideas.
Here, you can apply your talent in bold ways that matter.
Job Description:
GSC Inside Sales team is currently seeking an Inside Sales Representative supporting the Personal Safety Division, located at the Global Service Center in San Jose Costa Rica. At 3M, you can apply your talent in bold ways that matter. Here, you go.
Job Summary:
The person hired for the position of Inside Sales Representative will be responsible for developing and growing relationships with end users representing the Personal Safety Division’s product portfolio in a B2B sales environment through telephone sales, handling customer questions (inbound calls) and up selling and cross selling strategically aligned products. Utilizing detailed product knowledge to provide technical assistance to customers and assist them in identifying products to meet their needs. Meet monthly set goals through sales forecast, customer interactions, and data gathering.
Primary Responsibilities include but are not limited to the following:
- Grow 3M PSD business through telephone sales
- Attain set outbound call activity in conjunction with expectations of the Inside Sales organization
- Responds to inbound customer inquiries and warm leads to provide solutions to end user
- Develop strategic approaches with the business area leaders to attain sales quota, sales quality standards and sales productivity metrics
- Establishes and maintains customer contacts and relationships.Understands the customer’s business and applications to influence key decision makers
- Manage and analyze customer data, perform market and competition analysis
- Proficient in identifying market trends and account needs reacting to market activity and reach favorable sales goals
- Maintain and update a working Sales Plan with strategies and tactics to achieve annual sales forecast
- Drive campaigns created from division Marketers to grow new product sales and overall territory growth
- Introduces new products and communicates promotions to relevant customers and prospects
- Demonstrates a proficient level of procedural and technical product knowledge to identify products that meet customer needs
- Works with Industrial Distribution when appropriate to grow collective account base
- Shares best practices with the team to promote a positive team environment
Basic Qualifications:
- Possess a Bachelor’s degree or higher (completed and verified prior to start) from an accredited institution
- Minimum of one (1) year of combined experience in sales and/or customer service is required
Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Twitter @3M.
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