**Additional responsibilities will include but not be limited to**:
- Act as the first point of contact for resolving escalations and customer concerns
- Use of data to track, monitor and analyze trends and improvement opportunities in the services provided.
- Analyze and report progress towards metrics and goals, as well as propose and drive solutions accordingly.
- Develop a work relationship with business stakeholders, HR partners and GTA Account managers
- Participate on operational meetings by helping lead the team to meet business objectives.
- Partner with other HR organizations in continuous improvement initiatives.
- Strong communication skills at all levels
- Attention to details, discipline and drive in execution
- High focus on quality
- Customer orientation
- Systemic problem solving and continuous Improvement mindset
- Collaboration and Teamwork
- Negotiate and influence win-win solutions enabling positive customer experiences
- Stakeholder Management
**Qualifications**
**Minimum Requirements**:
- 2+ years of experience supporting internal and/or external recruiting activities at transnational companies based in US
- B2+ English level
- Proficiency
- advanced level with MS Office (Outlook, Excel, PowerPoint, Word) AND Microsoft Teams
- Must have permanent-unrestricted right to work in Costa Rica.
**Preferred Qualifications**:
- Reporting capabilities: Data extraction and management
- Proficient in the use of Workday or other enterprise level applicant tracking system (ATS)
- Basic knowledge about Agile methodologies, i.e.
use of Kanban boards and daily stand ups sessions
**Inside this Business Group**
Intel's Human Resources group is responsible for hiring, developing and retaining the best and brightest employees while continuing to strengthen the company's culture and values.
Intel Human Resources provides first-rate, cost-effective services and support to employees worldwide and is dedicated to advancing Intel's business goals.
**Work Model for this Role**
This role will be eligible for our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site.
