Location(s): Costa Rica City/Cities: Liberia Travel Required: Relocation Provided:
Job Posting End Date:
February 3, 2020
Shift:
Job Description Summary:
Responsibilities:
- Responsibility for day-to-day delivery of IT system and platform administration, security and risk management, timely remediation of Server and Infrastructure CCSN incident and Services requests.
- Provide highly available, responsive and resilient access to in house IT systems and services coupled with external cloud services, to maintain high levels of customer satisfaction.
- Ability to interpret and translate the business IT technical requirements into innovative smart solutions that are business aligned and mapped to drive and support the overall success of the business.
- Professional project delivery must be structured, well communicated and clearly understood by the stake holders, delivered on time and in budget and handed over in an organized fashion that meets the customer expectation. Projects must be based on IT standards and best practices with strong emphasis on LEAN and continuous improvement. An agile approach to project delivery should also be adopted when appropriate. Quality and safety standards must be adhered to at all times.
- Ability to build strong customer relations with both internal and external business support partners together with third party vendors, to ensure quick and timely execution of escalated issue and service requests, together with efficient project delivery.
- Collaborate and work closely with other members of the IT team, together with the production and warehouse automation teams to resolved cross functional technical issues, timely and efficiently.
- Develop and build proactive IT monitoring and data collection capability to capture and generate automated system reports together with the creation of visual dashboard to share key Metrics with the business
- Develop and maintain IT process and standards that catalogues IT services, information risk management, disaster recovery procedures, IT Business Continuity Planning, together with hardware and software asset and licensing management in line with IT Audit compliance.
Work experience required: IT operations and services delivery
Years of previous work experience required: 3 to 5 years’ experience
Educational Requirements:
- University/Bachelor’s degree in IT, or Business equivalent.
- Post graduate degree in IT or an MBA degree would be an advantage.
- ITIL qualifications are desirable.
Technical requirements:
- Technical Accreditation or experience in one or more of the following areas: Microsoft Windows Server 2012/2016, MS SQL, VMware, Storage – EMC preferred, o365, Microsoft Win10
- Knowledge of Networking, IoT or Edge computing and Web design would be beneficial.
- Ability to translate technology to meet business requirements
- Technical relationship building with customers and business partners.
- Strong communication skills both written and oral in English and Spanish
- Technical accreditation in project management desirable.
Location: Liberia, Guanacaste
Our Growth Culture:
One of the reasons our company continues to thrive after 130+ years is having a company culture that supports and rewards behaviors that lead to growth. Our “Growth Behaviors,” as we call them, are ways of being and working that help to make us successful. Think about how you can bring this to life in your next role at Coca-Cola.
Curious
Keep seeking, never settle. Staying curious about what is outside, and two steps ahead inspires us to challenge the status quo. Having the courage to look and leap is the way we grow. Because asking “what if?” pushes us to the next level as people and as a company.
Empowered
Make it happen. True empowerment is the result of taking responsibility. This means giving yourself permission to see it, say it and do it, and owning the outcomes. Because we move forward faster when we all take action.
Version 1.0, 2.0, 3.0
Push for progress, not perfection. There are very few overnight successes. Greatness is borne of many little victories (and failures). Share v 1.0, test it, and make it better. Then create the next version. Because the moment we think something is perfect, it will be obsolete.
Inclusive
Include, value and trust each other. We are smart alone but together we are genius. This means being inclusive, giving the benefit of the doubt and being responsible for each other. Because, for our company to thrive for the next 100+ years, smart isn’t enough. We need genius.
