Req ID: 25759 At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Servicesand for the people who work here.
NTT DATAServices currently seeks a
IT Project Manager / Salesforceto join our team in
San Joaquin de Flores Heredia,
Costa Rica (CR).
Project Management : Demonstrated ability to effectively drive positive change through holding others accountable for execution and results in a collaborative environment. Manage scope of projects from inception to closure. Define, develop, and actively manage implementation schedules and project budgets. Coordinate resources, prepare project teams for kickoff, ensure effective completion of project milestones, control project scope, and mitigate risks. Comply with project governance metrics that provide internal visibility of projects health. Work with Resource Management to ensure company:wide goals for resource utilization are achieved.
Customer Satisfaction : Strive to achieve a referenceable result from each project. Obtain a client satisfaction rating per project and achieve a score at or exceeding corporate target benchmark. Clearly define and articulate project risk items to client in a way that the risks are understood.
Quality Management : Ensure project consultants are delivering to configuration, development, and methodology standards. Promotes teamwork and culture of accountability. Provide quality project deliverables including kickoff presentations, project plans, status reports, budget burn reports, requirements and design documentation, and deployment plans. Assist in quality testing the application prior to user testing.
Key Skills and Position Requirements
7+ years of software project management experience preferably on enterprise:level implementations in a management consulting organization.
Grasp on Cloud:based tools, techniques, systems, and solutions required. Working knowledge and project management experience of Oracle suite including Oracle EBS Financials, Service Contracts, Install Base, Inventory, Order Management, Field Service
Experience with managing both Waterfall and Agile software development methodologies.
Must have an ability to communicate effectively with senior leadership including C:level client stakeholders.
Must have a solid understanding of foundational object:oriented programming and software development.
Must have a strong working knowledge of software build and release management processes.
Must be able to communicate effectively and tactfully with all levels of personnel and clients, both in verbal and written modes; able to pay close attention to detail.
Ability to develop strong relationships with clients, internal teams, and experience mentoring resources.
Must have the ability to manage cross:functional teams across multiple professional disciplines. (Business Analysts, Software Engineering, Systems Administrators, Database Administrator, and Designers)
Must have the ability to multi:task, work with multiple clients at a time and effectively manage their individual needs during implementation cycles.
Must have the ability (and preference) to work in a dynamic, fast:paced, hectic, and energetic environment.
Must have the ability to work independently with remote project teams and able to travel as needed (approximately 25).
Experience managing projects through SDLC using MS Project, Professional Services Management tools (FinancialForce, OpenAir, etc.) or similar technologies.
SalesForce administration experience is a plus.
Education and Certifications Preferred As Applicable
5 years Project Manage
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