"**Introduction**
System Administrators are the gatekeepers to the many systems that run our company and our clients. As a System Admin with IBM, you will have the opportunity to provide high-value IT services and leverage our leading-edge technology portfolio in our global network. Your work has a direct impact on the day-to-day productivity of our business by ensuring integrity of, and access to, our most important resource: data.
**Your Role and Responsibilities**
System Administrators are the gatekeepers to the many systems that run our company and our clients. As a System Admin with IBM, you will have the opportunity to provide high-value IT services and leverage our leading-edge technology portfolio in our global network. Your work has a direct impact on the day-to-day productivity of our business by ensuring integrity of, and access to, our most important resource: data.
We are looking for candidates to deploy Windows Server Support as well as support for VMware virtualized non-production and production environments under the standard, well-defined processes such as incident, change and problem management.
Major Job Activities
- Manage Windows Servers within the Steady State cycle such as installation, patching, monitoring, and around-the-clock support.
- Troubleshoot incidents related to Windows servers, reducing downtime and problem areas.
- Monitor availability, capacity, and performance of requests for Softlayer clients.
- Perform Steady State tasks on Virtual Machines with VMware and OVM environments.
- Provide daily assistance with requests via incident and change tickets.
- Automate repetitive processes via scripting (bash, python, perl, ruby).
- Maintain system performance by using system monitoring/analysis tools/performance tuning.
- Creating Standard Operation Procedures (SOPs) which is part of the internal technical documentation.
**Required Technical and Professional Expertise**
2 years of experience in technical expertise and hands-on support experience with
SuSE Linux and Ret Hat Operating Systems >+2 years of minimum experience.
- knowledge of TCP/IP networking protocols, routing
principles and network security (VLANs, routing, firewalls, subnetting) 1 year
- Familiarity with server virtualization technologies and hypervisor management tools(e.g. VMware, OVM) 1 year.
- Working knowledge of OS security best practices.
- Experience configuring/managing/updating large groups of servers
- Familiarity with Red Hat and Suse Cluster Services
- Strong English oral/written communication skills""
**Preferred Technical and Professional Expertise**
- Knowledge of DevOps concepts and best practices 1 year
Experience with cloud technologies supports, and, Incident, Problem and Change Management (must require previous experiences with investigations for Root Cause Analysis (RCA).)
**About Business Unit**
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, ""What else is possible?"" GTS is the place for you!
**Your Life @ IBM**
What matters to you when you’re looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
**About IBM**
IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
**Location Statement**
For additional information about location requirements, please discuss with the recruiter following submission of your application.
**Being You @ IBM**
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status."
