Junior Portuguese Collections Order To Cash Collections

This position will process all received requirements in a timely and accurate manner, according to the assigned transaction process.

Key Responsibilities

Process Process all received requirements in a timely and accurate manner according to the SLA and KPI .
Report daily metrics.
The person in this position has to maintain a positive working relationship between the internal customers and the requestors.
Assure that all requests to be processed have the right approvals and follow the procedure and polices.
Proactive and constant communication with Team Lead in order to ensure process stability and requirements compliance.
Actively support the implementation of best practices within the department.
Knowing and following the escalation path when needed dispute or resolution.
Perform month end related activities.
Handle customer service queries internally.
Additional Responsibilities Assist with ad hoc projects assigned from time to time.

Required Experience

Advanced Portuguese and English is a Must.
Should have 1 year of experience in operations, preferably from Finance background.
Experience dealing with customers over the phone.
Be a good team player with a positive attitude and collaboration skills.
Flexible to work per the business need.
Should have a strong customer service orientation.
Organized.