At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Servicesand for the people who work here.
NTT DATAServices currently seeks a
Kronos Application Analystto join our team in
Costa Rica (CR).
Functional Solution Management:
Report to Application Owner and get involved with strategy, operations, compliance and education and support tasks
Provide functional support to Global users along with support team. Need to validate the solution provided to critical issues and also ensure best approach is been used.
Responsible for Design and Architecture and work with AMS Vendor and Kronos for all requests and provide Analysis and come with best practices.
Incident Management: Ensure support team completes 100 of the support activity using ITIL incident management process and other Cargill tools and processes. This includes contact with end:users.
Have indepth knowledge of Kronos Time and Attendance module and assist and drive the Global Kronos 8.1 upgrade.
Monitor gap analysis and recommend solution.
Work with Global Stake holders BRM and provide needed updates etc.
Follow Cargills change management process and use the appropriate tools to ensure changes into Production environment are properly tested and approved.
Application Life Cycle: Ensures applications health and keeps us current with vendor patches and hot fixes, ensuring high availability of the supported application.
Ensure applications compliance with Cargills Risk and Controls policies, procedures and requirements as well as external requirements and applicable laws/legislations.
Perform root cause analysis, implementation of permanent fixes.
To ensure deliverables from Vendors are within the agreed Service level agreements.
Help vendor team deal witn Cargill processes and guide them as needed.
Bachelors Degree in IT and relevant experience in technology specifically Success Factors application implementation and support
Proven strong problem solving/decision:making skills.
5+ years experience with application support of Kronos
3 + years experience with Kronos Implementation and Support.
Knowledge of Kronos Integration with ADP and other payroll systems is a plus.
Knowledge Kronos Cloud 8.1 and Dell Boomi knowledge a plus.
Experience interacting with multiple business units, functional teams and IT departments.
Strong written and verbal communication skills, ability to communicate technical and business information effectively to both technical and non:technical people.
Ability to communicate to different levels of the organization.
Demonstrated ability to work both independently and in a team.
Ability to understand our business, work across business units, be a team player and enjoy working in a team:oriented environment.
Proven skills in sharing information and expertise with others, delivering solutions, performing root cause analysis.
Ability to work with the Vendor partners to achieve shared goals.
Integrations using Boomi (good to have)
Experience working with complex business processes
Experience working in a virtual team
Experience in application lifecycle management
Understanding of the application data flow across modules.
Understanding of integrations to third party
Should be drive to succeed and the ability to dig into problems that may be outside of their direct expertise.
This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsid
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