Linux and Virtualization Support Engineer-19001A5F Preferred Qualifications Must have qualifications:
1- Over 75% of proficiency level in English language.
2- Bachelor’s degree in engineering (systems, Electronic/Electrical, programming, or related area of studies), If degree is not completed the candidate must possess Linux and/or Server Administration Certifications to be considered.
3- 1+ years of experience as technical support or systems admin in related field (servers, storage, networking, database, web, etc).
4- Previous experience in working/troubleshooting/administering Linux based systems (RedHat, Solaris, CentOS).
5- At least one completed certification in related technology areas (Oracle Linux OCA or OCP, LPI, RedHat CS, CE or CSA, CompTIA Linux+, Server+ or Network+, Cisco CCNA or CCNP, MCSE, ITIL, etc.)
Preferred qualifications (not a must have but nice to have)
6- Previous experience includes having worked for any of these companies: (HP/HPE/DXC, VMware, Citrix, Microsoft Azure, Amazon AWS, Sykes, IBM, Microfocus, Syniverse, CloudEra, etc).
Detailed Description and Job Requirements
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.
Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
: CR-CR,Costa Rica-Santa Ana
: Regular Employee Hire