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Local Is
Empresa:

Expeditors


Detalles de la oferta

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

+ 18,000 trained professionals
+ 300+ locations worldwide

+ Fortune 500

+ Globally unified systems

Major Duties and Responsibilities

+ Execute Regular IS Basic Tasks to keep the systems up & running

+ Ensure adherence to Company policies and procedures

+ Train branch management on system architecture, data management, retention and reporting, and other available IT tools to improve processes, productivity and customer service

+ Basic Branch Technical Support such PC, LAN, Expeditors Software and systems administration & troubleshooting, in addition to global, regional and branch project implementation
+ On call for after-hours IS issues

+ Asset Management such as purchasing, shipping, tracking and maintenance

+ Prepare and execute the annual tactical business plan for IS department

+ Provide technical assistance to clients

REQUIRED

+ More than 5 years of Technical Support experience.

+ English – Spanish Language (Oral and writing 90 % or higher), (B2+ or above).

+ Bachelor degree or advanced University student in Computer Science, Systems engineering or any other technical related career.
+ Effective communicator (verbal and written; follow-ups).

+ Exceptional customer service potential

+ Exceptional organization (time management, task prioritization).

+ Sense of urgency and self-motivated.

+ Self-Development (personal investment: actively learning and improving their technical skills).

+ Company policy compliance

+ Internal controls (e.g. identity management).

+ IT policy enforcement (experience).
EXEMPLARY

+ Ticket management or helpdesk experience.

+ Budgeting experience.

+ IT procurement experience (vendor management).

+ IT asset management experience (inventory).

TECHNICAL REQUIREMENTSREQUIRED

+ Advanced PC hardware knowledge (A+ preferred).

+ Advanced Windows client knowledge (Windows 7-10).
+ Basic PC imaging and deployments (PXE or Windows).

+ Basic networking (LAN/WAN, switch, router, RJ45, wireless).

+ Advanced Windows Server knowledge (install, configure, Active Directory, DNS, IIS, Exchange, Skype, SCCM), Data Base knowledge is a plus.

+ Knowledge in remote administration tools (RDP/terminal services, VNC, telnet/SSH).

+ Mobile device proficiency (iOS and Android).

EXEMPLARY

+ Server backup administration.

+ Experience with ERP software administration (Exactus/Softland is a plus).
+ Intermediate PC imaging and deployments (lite-touch deployments, SSCM / MDT, PXE booting).

+ Intermediate virtualization (VWware, Hyper-V, Virtual Box).

+ Advanced troubleshooting tools (SysInternals, chkdsk, Wireshark, MemTest).

+ Basic cybersecurity (anti-virus, disk encryption, data scrubbing, social engineering).

+ Linux operating system knowledge.

+ Printer/copier setup and troubleshooting.

+ Intermediate networking (VPN, TCP/IP, OSI model, routing protocols, fiber, WAN circuits, RF warehouse networking).

+ PowerShell or other scripting experience.
+ Basic server room infrastructure (wiring, racks, patch panels, UPS).

+ Phone system (PBX) (configuration and maintenance).

+ Audio visual equipment troubleshooting (projectors, TVs, slide advancers, microphones).

+ Disaster recovery and high availability (DR/HA) experience.


Fuente: Bebee2

Requisitos


Conocimientos:
Local Is
Empresa:

Expeditors


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