“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
+ 18,000 trained professionals
+ 300+ locations worldwide
+ Fortune 500
+ Globally unified systems
Major Duties and Responsibilities
+ Execute Regular IS Basic Tasks to keep the systems up & running
+ Ensure adherence to Company policies and procedures
+ Train branch management on system architecture, data management, retention and reporting, and other available IT tools to improve processes, productivity and customer service
+ Basic Branch Technical Support such PC, LAN, Expeditors Software and systems administration & troubleshooting, in addition to global, regional and branch project implementation
+ On call for after-hours IS issues
+ Asset Management such as purchasing, shipping, tracking and maintenance
+ Prepare and execute the annual tactical business plan for IS department
+ Provide technical assistance to clients
REQUIRED
+ More than 5 years of Technical Support experience.
+ English – Spanish Language (Oral and writing 90 % or higher), (B2+ or above).
+ Bachelor degree or advanced University student in Computer Science, Systems engineering or any other technical related career.
+ Effective communicator (verbal and written; follow-ups).
+ Exceptional customer service potential
+ Exceptional organization (time management, task prioritization).
+ Sense of urgency and self-motivated.
+ Self-Development (personal investment: actively learning and improving their technical skills).
+ Company policy compliance
+ Internal controls (e.g. identity management).
+ IT policy enforcement (experience).
EXEMPLARY
+ Ticket management or helpdesk experience.
+ Budgeting experience.
+ IT procurement experience (vendor management).
+ IT asset management experience (inventory).
TECHNICAL REQUIREMENTSREQUIRED
+ Advanced PC hardware knowledge (A+ preferred).
+ Advanced Windows client knowledge (Windows 7-10).
+ Basic PC imaging and deployments (PXE or Windows).
+ Basic networking (LAN/WAN, switch, router, RJ45, wireless).
+ Advanced Windows Server knowledge (install, configure, Active Directory, DNS, IIS, Exchange, Skype, SCCM), Data Base knowledge is a plus.
+ Knowledge in remote administration tools (RDP/terminal services, VNC, telnet/SSH).
+ Mobile device proficiency (iOS and Android).
EXEMPLARY
+ Server backup administration.
+ Experience with ERP software administration (Exactus/Softland is a plus).
+ Intermediate PC imaging and deployments (lite-touch deployments, SSCM / MDT, PXE booting).
+ Intermediate virtualization (VWware, Hyper-V, Virtual Box).
+ Advanced troubleshooting tools (SysInternals, chkdsk, Wireshark, MemTest).
+ Basic cybersecurity (anti-virus, disk encryption, data scrubbing, social engineering).
+ Linux operating system knowledge.
+ Printer/copier setup and troubleshooting.
+ Intermediate networking (VPN, TCP/IP, OSI model, routing protocols, fiber, WAN circuits, RF warehouse networking).
+ PowerShell or other scripting experience.
+ Basic server room infrastructure (wiring, racks, patch panels, UPS).
+ Phone system (PBX) (configuration and maintenance).
+ Audio visual equipment troubleshooting (projectors, TVs, slide advancers, microphones).
+ Disaster recovery and high availability (DR/HA) experience.