Mandarin / English Investigation Specialist Agent

Detalles del empleo

Área de puesto:

Call Center

Tipo de puesto:

Agente de Calidad

Ubicación del puesto:

Heredia, Heredia

Requisitos

Programas

MIcrosoft Word con nivel intermedio

Microsoft Excel con nivel intermedio

Microsoft Power Point con nivel intermedio

Idiomas

Inglés con nivel avanzado

Chino con nivel avanzado

Funciones

BASIC QUALIFICATIONS

· Advanced English and Mandarin skills, including excellent written business skills and an ability to compose grammatically correct, concise and accurate responses
· Demonstrated ability to work independently with little to no guidance, conducting complex investigation analysis to reach data driven decisions following established processes and procedures
· Passion for learning, improving and keeping up with risk trends in the e-commerce market and commitment to Amazon's emergence as the world's most customer-centric company
· Superb time management skills and ability to work under pressure in a changing, fast paced environment
· Excellent interpersonal skills with the ability to communicate complex issues clearly to both internal and external customers
· Ability to manage sensitive information and maintain a high degree of confidentiality
· Schedule flexibility to work at least one day of the weekend
· Proficiency in MS Office package (Word, Excel, PowerPoint and Outlook) and Internet browsing.
· High school diploma