Req ID: 48784 At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Servicesand for the people who work here.
NTT DATAServices currently seeks a
Monitoring Leadto join our team in
San Jose,
San José (CR:SJ),
Costa Rica (CR).
Responsibilities:
:Take ownership of any issues / outages related to monitoring configurations and take it to closure
:Configure/Setting up new alerts using tools but not limited to:Splunk, ELK, Azure Native monitoring tools, AppDynamics, Graylog, Promotheus, Grafana, Catchpoint, Idera, ManageEngine etc)
:Coordinate on validating the accuracy of the information in the events / alerts.
:Classify the events /alerts and record the changes in wiki, Runbook.
:Periodically update Runbooks of all the products
:Correlate events/alerts for correctness
:Support Business teams to trouble shoot, integrate, and test monitoring tools
:KPI's review with Digital Ops Monitoring and Engineering teams
:Validate and sign off Alerts and notification standard protocol
:Review notifications list for correctness and Sign off
:Review the monitoring thresholds and where appropriate make recommendations
:Update the new changes in Wiki and Runbooks
:Follow up to closure of alerts
:Automate simple and routine tasks
:Monthly review on KEDB and Runbooks of Digital Ops monitoring tools.
:Maintain all the important documents in Digital Ops SharePoint site/Wiki
:Track all the tasks through JIRA tickets with proper updates and closure per SLA
:Daily STANDUP call with Digital Ops Monitoring leads and share the updates
Requirements:
:ELK (Elasticsearch, Logstash, and Kibana) (Log Management and Open Source APM)
Minimum 2 years' experience in ELK on log management and Open Source Application Performance Management (APM)
Experience on troubleshooting issue in business applications and ELK Tool related issues
:Splunk (Log Management)
Minimum 2 years' experience in monitoring using Splunk
Experience on troubleshooting issue in business applications and Splunk Tool related issues
Hands:on Splunk log analytics, dashboard and reporting
:Azure Native Monitoring Tools (Appinsight, Log Analytics, Management Solutions, Network Monitoring, Service Maps, Azure Monitor, Azure Diagnostics, Advisor, Service Health and Activity Log)
Experience on monitoring and alerts setup using Azure native monitoring tools
:AppDynamics (APM)
Minimum 2 years' experience in monitoring operation with AppDynamics
Experience on Infra, Application, DB, Mobile App, Synthetic monitoring setup
Experience on troubleshooting issue in business applications and AppDynamics Tool related issue
This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries. Please note, 1099 or corp:2:corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.
About NTT DATA Services
NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.
NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT se
