Msd Ac Quality Assurance Team Lead

**Job Description**:
Freedom to choose methods within broadly defined processes and tools to produce the desired results.
Typically handles inquiries of moderate scope and complexity within customer service areas, such as Account Management, Upselling, Customer Issue Resolution, Customer Inquiry Support, and Customer Service Analytics.
The position may have a direct impact on the direct work group/team, providing direction and advice to co-workers.
Manages escalated issues.
Leads projects, teams, and performs complex analysis as well as initiatives which maintain and improve customer service levels.
Provides functional work direction to co-workers as assigned.
Coaches and provides input on the business performance review.
Guides team on problem-solving and resolution.
Works under mínimal supervision.
This position may reside in MSD AC operation.
3M es un empleador que ofrece las mismas oportunidades.
3M no discriminará a ningún solicitante de empleo por razones de raza, color, edad, religión, sexo, orientación sexual, identidad o expresión de género, origen nacional, discapacidad o estado de veterano.
Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M's business and performance goals.
You have flexibility in where and when work gets done.
It all depends on where and when you can do your best work.
3M Global Terms of Use and Privacy Statement