Network Support Specialist

IBM is seeking skilled network professionals to support IBM Cloud Managed Services clients and data centers. This position is a highly technical role featuring elements of network architecture, design, and support. Ideal candidates will be self motivated and willing to learn about new technologies, vendors, and IBM / client environments. Solving problem and network skills are required. For this position we are looking for a team player candidate with excellent communication skills, and that is willing to work with other teammates to provide assistance / support to both our internal and external clients. At least 5 years of proven experience with network technologies.

Role specific activities include:
- Provide layer 4 network support in a multi vendor environment (Cisco, Juniper JunOS, Brocade Vyatta)
- Coordinate troubleshooting activities with other teams for Operating Systems (Linux, Unix, Windows), DBA's (SAP, Oracle) and other shared infrastructure applications (SMTP, DNS, LDAP).
- Coordinate with IBM project managers for network on-boarding activities in support of customer activations.
- Work along with multiple ISPs and our clients in order to provide solutions and implementation assistance for IBM's datacenters.

Each person in the team performs the following tasks:
- Enable communication over specific layer 4 ports.
- Troubleshoot connectivity issues.
- Work together with other teams (ie: Linux, Windows, Database, SAP, among others) to implement and resolve connectivy issues
- Setup all the configuration needed to onboard new customers
- Work together with different ISPs and customers to implement and fix communication issues between our customers' networks and IBM
- Help with audits and reports related to the network
- Execute software upgrades
- Work with hardware vendors / providers to fix complex configuration issues / bugs, and hardware failures

** It is important to note that we manage different brands / kinds of devices **