**How will you make an impact?**As a member of Thermo Fisher Scientific, you'll do exciting work! Join a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best! With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.This role will be a key part of a multifunctional team that designs, supports, secures, and maintains the underlying network infrastructure.**What will you do?**- Our global network operation center is ensuring that all outages, which are impacting our customers are resolved in a timely manner- We aim to fulfill our customer''s requests according to our set of SLAs- We manage our network changes through a strict ITIL based process- We monitor network health, including metrics collection, visualization, and alerting- We track network utilization over time to assist capacity management models- We are **owning the network monitoring settings**, maintenance and network incident management **SOPs**:- We self-serve problem management support for network root cause analysis, own and drive **problem investigations, trend analysis**:- We proactively carry out network **vulnerability and patch management**, software upgrades- Be part of the team that supports, and improves a global network environment that includes routers, switches, firewalls, wireless controllers and load balancers.- Find opportunities to improve the corporate network by implementing the network standards that have been established by the Global Networking Architecture team.- Collaborate with the network SMES on optimization initiatives- Be responsible for having all aspects of the network environment documented.- Participate in the on-call rotation with other engineers to ensure support coverage for the global enterprise network.- Participate in future weekend shift rotation (approx.. every 5-6 weeks, after Q1 2024)- Provide lead support for lower support groups;- Deliver mentorship and direction to lower level engineers and peer support groups- End to end **coordination with our vendors and providers** for issue resolutions- Handling the Service Now work queue to address customer requests within the established service level agreements.- Drive **quality into the metrics we report**, including measurement of issues, network capacity, vendor equipment/failures analysis and network performance, as well as continual assessment of the quality and effectiveness of network monitoring and alerting.- Responsible for **documenting system maintenance, enhancements and performance** for effective network operations and management- ** Escalate complex incidents** and requests to senior engineers or SMEs- Find opportunities for **automatio**n and **own **these initiatives till completion in collaboration with respective SMEs and programmers- Guide our customers and colleagues on Global Network engagement and ITIL processes- Participate in technology trainings provided by SMEs or vendors**How will you get there?**- BA/BS education and/or work experience in network engineering & operations is preferred- 2 - 5 years' experience in network engineering, operations, troubleshooting- Experience with Cisco and Arista or Fortinet or F5 products and services.- Basic understanding of Networking and Security standards, practices and methods.- Working knowledge of SD-WAN management & troubleshooting is an advantage- Understanding and experience of cloud computing specifically relating to networks, including AWS and/or Azure is an advantage**Tool & Technology Skills**- ** Telco**: WAN, LAN, Wireless,- ** OSS/BSS**: Service Now, Jira- ** Network** Switching, Routing, Security, Cloud- ** Product**: Cisco, Fortinet, F5, Silver Peak SDWAN, Arista, Clearpass, OperGear, Meraki, AWS, Azure- ** Automation**: Python, API, Service Orchestration**Knowledge, Skills, Abilities**- Excellent verbal and written communication skills, good customer service skills, and a proven ability to work with various teams.- Troubleshooting skills- Be a self-motivated, highly ethical individual with a demonstrated ability to work as independently as well as with a team.- Be eager to learn new technologies and develop your skills- Develop relationships with our clients, engineering, and peer management teams, and effectively navigate across the organization
