REFINITIV is looking for an Order Management Specialist with base in Costa RicaThe OMS will have the following responsabilities, among others:**Responsibilities**:- Aligns to a designated client base and establishes relationships with customers, playing a key role in improving service results.- Confirms all client orders are correct for sales and financial reporting and is accountable for adhering to SOX compliance controls and 3rd party guidelines.- Handle the entire end to end order life cycle, including order preparation, order monitoring, permission and billing/credits/cancellations for new and renewal orders.- Obtain information required to process orders (user data, product reference details, installation details, exchange requests, billing dates, sales codes, billing account contacts, approvals).- Provide research and support for billing disputes, ensuring issues are resolved according to departmental guidelines (which may include Service Level Agreements).- Ensure any off-line pricing calculators and/or product-specific checklists are completed.- Handle back orders with internal partners, raising all delays where interaction is required.- Maintain accurate client site billing & location details, and contact/user records on internal systems.- Reconcile out of date Opportunities to orders.- Provide timely support and resolution regarding Data and Compliance issues.- Assist in annual renewals processing, including analyzing pricing, reviewing amendments and invoicing.- Handle and resolve external & internal queries relating to quote/order status, billing, client account information/permissioning, and compliance issues.- Lead ad hoc initiatives with relevant groups, ensuring customer requests are successful executed.- On board customer to use self-serve solutions- Enable the digital transformation of customer's experience of doing business with RefinitivKnowledge & Skills:- Solid understanding of local/business-based core order management systems.- Solid understanding of order management, entitlement and billing policies, processes and systems.- Demonstrated problem solving skills as well as work prioritization.- Flexibility and an appreciation of a fast paced and international environment.- Exceptional customer service skills and consistent track record to build successful relationships with internal and external clients.- Detail oriented with good analytical/critical thinking skills.- Strong communication skills at a professional level.- Understanding of compliance with company practices and methods of working.Qualifications:- English/Portuguese (Fluent)- First level university degree or equivalent experience- 3+ years of related experience (Customer Service, Procurement, Accounting, Finance)- Tool Knowledge: Siebel, SAP, Microsoft OfficeAt LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose - driving financial stability, empowering economies and enabling customers to create sustainable growth - in everything we do.Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.Please take a moment to read thisprivacy noticecarefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained,.
