Order Management Specialist

At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world.
We're a team that dares to look at the world's challenges and see impactful possibilities.
We believe in a better future when we uplift others and enable our people to thrive at work and at home.
We boldly go.
**Order Management Specialist**

**Summary**:
The purpose of the Order Management Specialist role is to support and assist the sales function by inputting orders into the order management systems in a timely manner.
This role works closely with other departments to identify orders with issues or lacking documentation that may need to be updated before being entered.
**Responsibilities**:

- Direct owner of the order fulfilling process up to the transition point to Customer Service or commercial area receives, verifies and processes internal orders; follows up on manufacturing, shipping and invoicing schedule and issues reports to maintain customers informed.
Also controls for proper delivery of documentation.
- Point person to provide updated reports on order status to different instances; upon proper system update from other functions (Sales office, Logistics and Finance).
- Responsible to coordinate with Logistics area to obtain quotes for logistics services costs (freight, insurance, etc.)
- Maintains virtual order files complete and updated, maintains other area documentation (virtual and physical) properly stored and organized.
- Keeps updated and accurate records of sales orders (historical and outstanding orders) and provide this information to management and internal customers as required.
- Interacting with customers to handle complaints, process orders, and provide information about specific products and services.
- Providing efficient, accurate, and timely response to customer complaints and requests.
- Utilizing appropriate processes and tools.
- Maintaining up-to-date knowledge of promotions, discounts and other information related to the order fulfillment process.
- Partnering and communicating with sales team to support and influence response time and sales goals.
**Qualification**:
High school diploma or Associate's or Bachelor's degree of Business, Logistics or related areas.
2+ years of experience in Order Entry or related experience.
Experience utilizing Microsoft Office.
Advanced level of English is preferred.
Experience with Oracle, is desirable.
We offer competitive compensation and comprehensive benefits and programs.
We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.