Requisition ID: SHA002246 MSD's Business Service Center (BSC), located across three regions (Americas, Europe, and Asia), are responsible for the timely and efficient delivery of standardized, global financial processes. The BSC : Americas in San Jose, Costa Rica will be responsible for the execution and delivery of a broad range of financial services and processes across MSD business divisions and markets for the Americas region.
Execute Collection activities. Involves statement of account creation, generation in an accurate and timely manner, to ensure past dues, DSO, disputes, bad debt, refunds and write offs processes are within established SLAs and process compliance. Analysis, reconciliation, address, create, adjust credit and debit notes. Payments follow up, and support the proper cash application.
Primary responsibilities for this position include, but are not limited to, the following:
Support the execution of OtC processes for Americas markets, ensuring compliance with all policies, quality and Internal, External Control requirements. SOX based.
Achieve all defined KPIs and SLAs and mentor team members to assist to achieve SLAs and KPIs at a team level.
Analyze and work towards root cause fix. Troubleshot issues with the team members. Partner with process owners to identify continuous improvement opportunities.
Constant communication and build strong working relationships with internal and external customers/clients. First point of contact for assistance for OTC analysts.
Perform month end activities and/or reports for individual and team activities as needed.
Performs other duties and projects as assigned.
Support Service Center activities, be a team player and a strong liaison with third parties
Qualifications
Main requirements
Minimum of 3 year of experience in a finance or accounting department of a multinational company
OTC and Credit analysis experience
Strong knowledge in accounting; including experience in double entry accounting
Business:level English and Spanish language skills (speaking and writing)
Controllership / Internal controls knowledge SOX based
Intermediate to Advanced PC skills (MS Excel, Word, PowerPoint)
ERP system experience and competency in SAP, JD Edwards, others
Bank Platform knowledge
Ability to work independently and with a team in a fast:paced and high volume environment with emphasis on accuracy and timeliness
Strong communication, interpersonal, and organization skills
Demonstrated commitment to education and professional development
Advanced problem solving and analytical skills with a proactive management style to implement new processes
Preferred requirements
Pharmaceutical Industry experience
Business:level in Portuguese language skills (speaking and writing)
Bachelor's Degree in Business Administration, Accounting or Finance
Our employees are the key to our company's success. We demonstrate our commitment to our employees by offering a competitive and valuable rewards program. Our Company's benefits are designed to support the wide range of goals, needs and lifestyles of our employees, and many of the people that matter the most in their lives.
Job: Shared Services
Other Locations:
Employee Status: Regular
Travel:
Number of Openings: 1
Shift (if applicable):
Hazardous Materials:
Company Trade Name: MSD
