Requisition ID: SHA001737 MSD's Business Service Center (BSC), located across three regions (Americas, Europe, and Asia), are responsible for the timely and efficient delivery of standardized, global financial processes. The BSC : Americas in San Jose, Costa Rica will be responsible for the execution and delivery of a broad range of financial services and processes across MSD business divisions and markets for the Americas region.
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The OTC: Collections Senior Analyst will
Execute Collection activities.
Involves statement of account creation, generation in an accurate and timely manner, to ensure past dues, DSO, disputes, bad debt, refunds and write offs processes are within established SLAs and process compliance. Analysis, reconciliation, understanding if the adjustment of credit and debit notes. Payments follow up, and support cash application. Cash application knowledge is a plus.
Main Responsibilities
High external customer interaction, high communication skills and negotiation.
Analyze and work towards root cause fix. Troubleshot issues with the team members. Partner with process owners to identify continuous improvement opportunities.
High analysis of customer account debits and credits, netting, offsets opportunities.
Support the execution of OtC processes for Americas markets, ensuring compliance with all policies, quality and Internal, External Control requirements. SOX based.
Timely account analysis and prompt escalation of disputes, claims, past due receivables.
Prioritization focus, strategic thinking. Proper follow up of due receivables, full knowledge of credit terms, limits, payment methods, customer financial status, contacts, and processes to ensure prompt payment.
Manage bad debt, write off, refunds processes.
Achieve all defined KPIs and SLAs (DSO, AR aging, leakage risk, unapplied cash, dispute/claim resolution, other)
Perform month end activities and/or reports for individual and team activities as needed. Perform other duties and projects as assigned.
Support Service Center activities, be a team player and a strong liaison with third parties.
Be an act as subject matter expert, be the first point of contact for analysts support, problem resolution guidance, processes understanding and help to drive team, center results. Assist to achieve SLAs and KPIs at a team level.
Support management to drive results acting as a mentor for others,
providing process guidance and tips to help to provide faster resolution and good and timely collection results.
Qualifications
Main Requirements
Bachelors Degree in Business, Accounting or Finance
Experience leading or providing trainings for OTC teams
Minimum of 2 year of experience in order to cash processes (order management, order entry, billing, credit, order release, cash application, collections or reporting).
Service center or a multinational company
Strong knowledge of the accounting processes
Process migration experience
At least 2 years of SAP experience
Business Level fluency (oral and written) in Spanish and English languages
Problem solving and analytical skills with a proactive management style to implement
Team player with a focus on collaboration
Strong communication, interpersonal, and organization skills
Fast learner and attention to detail
Customer service skills and attention to detail
Preferred Requirements:
Strong knowledge in accounting; including experience in double entry accounting preferred
Our employees are the key to our company's success.
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