Company Description Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the possibilities of the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Some 9000 associates at 27 locations support national and international customers in more than 35 languages, primarily from the automotive, travel and transportation, and logistics sectors as well as information and communication technology.
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Job Description
Position Summary
Payroll Subject Matter Expert (SME) ensures the timely and accurate review, preparation and auditing of payroll and personnel transactions. The SME is going to support of payroll processing, offer guidance on process area methods and assemble, verify and handle data input and other transactions.
General Job Responsibilities
· Support in financial amount calculation
· Run simulation to confirm accuracy of payout via system.
· Review the off-cycle check requests on DMS and process those results on SAP.
· Review, research and calculate over-payments, additional payments, claims or special adjustments for associates, from the gross amount up to the net amount.
· Resolve and Review SSF Tickets and Inquiries.
· Supports team manager and performs management duties when manager is absent or out of office
· Assists management with hiring processes and new team member training.
· Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance
· Communicates deadlines and goals to team members
· Support on reports about team performance, mission-related objectives, and deadlines.
· Provides quality customer service, including interacting with customers, answering customer inquiries, and effectively handling customer complaints
· Provide a responsive, accurate client advisory service on payroll matters, resolve difficult inquiries and assist in identifying payroll errors and implementing corrective action where required to ensure employee salaries are processed accurately and database integrity is maintained
· Identifies opportunities to continuously improve the effectiveness, accuracy and delivery of payroll services.
· Monitor, track and improve productivity
· Monitor, track and improve key performance indicators
· Ensure that all processes adhere to the standard Bosch process and technology accept where applicable
· Ensure all processes adhere to Bosch standard policies and regulatory requirements
· Generate and communicate process improvement ideas.
· Generate work-plans to meet targets and manage workload balances.
· Mentor for new placements, participation in personnel recruitment.
· Build customized reports and analysis of HR and Payroll data as required for both internal (i.e., Finance, Legal, Audit, etc.) and external (regulatory, external audit, etc.) audiences.
· Coordinate trainings implementation.
· Lead and/or participate in status and planning meetings with the team, company and clients.
Perform other functions related to the position.
Qualifications
· University degree in Accounting, Finance, or related field.
· Minimum of 5 years’ payroll experience in a shared service model.
· Good Knowledge of SAP HR-Payroll authorization concepts and role catalogues
· Understanding of payroll processes and monitoring / detective controls
· Knowledge to analyze and to understand requirements from the customer
· Knowhow in IT and HR infrastructures topics, preferably Bosch specific experience
· Good Knowledge of MS Office Products (Word, Excel, Powerpoint, Access)
· Advanced excel analytical skills.
· Good Knowledge of all payroll enabling technologies (ADP, Kronos)
· Workingknowledge of payroll tax concepts and compliance rules.
· Ability to maintain confidentiality at all times.
· English level B2+/C1
