People Support Team French

**Responsibilities**: o Service Delivery o Provide insight, support, and explanation on HR system and administrative activities in support of HR business processes (in the area of recruiting, onboarding, employee movement/changes, terminations, compensation, performance, etc.).
o Deliver Service by use of all available channels (Chat, Ticketing System, Phone calls) o Provide customer service on HR-related activities, such as inquiry resolution, request management, and troubleshooting.
o Supports Global HR Centers of Excellence with feedback on business usage of HR processes, pain points, and knowledge gaps.
o Participating in project activities as required o Display high integrity on the job and comply with the Roche guidelines.
o Embed customer care principles into daily activities o Comply with data privacy rules and regulations o Ensure consistent and reliable service delivery for customers serviced.
o Implement processes and initiatives to ensure continuous improvement as well as service enhancement.
o Align service delivery and quality with overarching objectives of the global People Support Solutions organization.
Manage service quality expectations and address customer concerns o Ensure end-to-end ownership of resolution o Ensure operations according to defined KPIs and SLAs.
o Ensure regulatory compliance in line with the countries, customers, and regulations.
o Develop and manage key stakeholder relationships and communications to partner in a proactive and customer outcomes-focused way.
**Requisitos**: