Job Type
Full-TimeOverview
We’re SmileDirectClub, and we believe everyone deserves a smile they’ll love. We also believe that you deserve a job you’ll love. Good thing you found us, and we found you. At SmileDirectClub, we’re all about empowering transformation. We want people to become more confident in how they look, how they feel, and how they think. So we’re spreading smiles and positivity all over the country.
It’s no small task. That’s why we’re looking for energetic, passionate, and confident team members who can help turn frowns into life-changing grins. Are you up for it?
Responsibilities
It will really make us smile if you have…
Create, implement, maintain and improve the capacity analysis and/or Work Force Managament model to contribute with the organization’s work balance, business continuity and growth.
Create, implement, maintain and improve the standard times and work flow balancing for the different processes in scope.
Map and document process to: identify process and training gaps, comply with the quality system or other requirements like SOX, identify opportunities to improve productivity (Quality, Cost and Delivery). Implement standard work. Eliminate wastes. Create, implement, maintain and improve a problem-solving roadmap, using all engineering tools. Ensure documentation supports business continuity in case of people moves. Identify training gaps.
Lead or participate in problem solving teams as required. Contribute to the creation, implement, and maintain a process improvement roadmap, using company engineering tools.
Lead or participate in process improvement teams as required.
Create, implement, maintain and improve new processes to enhance customer experience. Support the implementation of the organization performance monitoring system with the applicable engineering and stakeholder management tools. Create, implement, maintain and improve together with the site leadership the: Key Performance Indicators for the different company layers. Cadence for Key Performance Indicators review. Initiate, plan, execute, control & monitor and close site strategic and/or critical tactical projects.
Qualifications
Bachelors degree in Industrial Engineering or equivalent.
Language: Bilingual English / Spanish, English level minimum B2+ (80%).
Experience: At least 4 years of related experience working in a medical device industry. Experience in Shared Services, Call Centers is a plus.
Strong statistical and analytical skills with application to process improvement. Experience in process documentation, improvement, problem solving, sampling plans, Six Sigma, lean tools, etc.
Excellent communication skills and ability/flexibility to work in a fast-paced environment at a technical level. Positive and enthusiastic attitude.
Company Profile
SmileDirectClub was founded on a simple belief: everyone deserves a smile they love. The Company is the first digital brand for straightening your smile, created after the realization that recent trends in 3D printing and telehealth could bring about disruptive change to the invisible aligner market by matching licensed professionals, a quality clear-aligner product, and customers together. By leveraging proprietary, cutting-edge technology, SmileDirectClub, LLC-affiliated dentists are providing greater access of care to consumers who couldn't otherwise afford orthodontic treatment to get a better smile.
What is SmileDirectClub? Link here.
What are our customers saying? Link here.
What is a SmileShop? Link here.
What is our culture like? Link here.
How do we celebrate your team members? Link here.
