Req ID: 25080 At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Servicesand for the people who work here.
NTT DATAServices currently seeks a
Production On Call Analystto join our team in
San Joaquin de Flores Heredia,
Costa Rica (CR).
Analyze, Debug and troubleshoot Production support issues
Handle Incident tickets, Problem tickets and Service requests using ticketing systems
Triage with different groups for Issue and Problem Resolution
Documentation Performance analysis of critical components in production
Regular monitoring of critical components in Production
Good written and oral communication skills
Excellent Analytical and Problem Solving Skills Process Driven, Customer oriented and Deadline driven.
Eventually lead a team of 10 or more resources. The skill requirements are:
Total experience 1:3 years,
UNIX, SQL 1+ years of experience,
Experience of working with Global team.
Excellent English communication
Ab Initio 3+ years of experience, is a plus
Job Level Specific Duties
Works on multiple applications.
Provides informal mentoring to less experienced colleagues.
Develops innovative and creative output based on interpretation and analysis.
Participates and may lead critical projects, customer engagements or business processes.
Provides design and documentation at an application or function capability level.
Participates in establishing and maintaining application standards and processes.
Effectively communicates application and technical direction to the business and within the customers IT organization.
Advises on issues of systems integration, compatibility, scalability and multiple platforms. Typical
Years of Experience
Typically requires 1:3 years relevant experience.
Minimum Education and Certifications
Undergraduate degree or equivalent combination of education and work experience. Skills
Strong understanding of at least one programming language.
Medium knowledge of coding, testing, and debugging applications.
Medium knowledge of application configuration, maintenance and support.
Applies a broad knowledge of application programming and design to analyze and isolate issues.
Exceptional ability to effectively troubleshoot program errors.
General understanding of how technology decisions relate to business needs.
Ability to train others
Physical Requirements/ Working Conditions
Ability to physically perform general office requirements.
Must be able to perform essential responsibilities with or without reasonable accommodations
This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries. Please note, 1099 or corp:2:corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.
About NTT DATA Services
NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.
NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 100,0
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