Company Description
Here at Infotree, meeting your career needs is a top priority. Our client satisfaction is largely dependent on the resources we can provide, and we take pride in our delivery. We have a supportive team in place to give quality people a chance to grow and challenge themselves in their roles.
We have a team of dedicated recruiters and consultant care representatives that are committed to your success and wellbeing.
We have placed many employees in positions that have grown into lifelong careers. The keyword for both clients and employees is Options. We give employees options of opportunities in areas and companies they never dreamed of.
Job Description
The Partner Program Operations Process Analyst will work with cross-functional teams to facilitate the execution and optimization of comprehensive operational processes in a specific program area. He/She needs the ability to think strategically while also getting into the details of proper execution. This role is focused on Partner Registration Operations and will ensure that business needs are being prioritized and SLAs are met in assisting Field Sales and Partners with administrative and operational tasks.
The individual for this role must have a track record of business and operations process re-engineering and strong experience in both technical and programmatic deployments, excellent oral and written communication skills, and experience in documentation and project management process methodologies.
Qualifications
Requirements:
• 5 – 7 years’ experience working in a complex and high-risk change environment with multiple stakeholders and securing their engagement to deliver change
• Knowledge and experience of developing and implementing policies and procedures
• Operations management (Meeting SLAs, Linearity, Quality, Driving Metrics)
• Previous channel experience, including an understanding of two-tier channel sales and various partner segment fundamentals
• Demonstrated ability to build and maintain relationships in matrix environments using formal and informal networking skills. Strong and open communicator – shares ideas and experiences, actively involves people.
• Expert experience desired in the capability areas of deal registration, opportunity management, and/or leads management within the Salesforce.com infrastructure
• Demonstrated experience to facilitate, influence and lead projects, manage stakeholder relationships, drive discussions remotely and over the phone.
• Excellent task prioritization, escalation management and planning skills
• High attention to detail and ability to work within stringent deadlines
• Must be highly motivated and flexible in order to work effectively in a fast-paced environment
• Solid Excel, Blue Works Live and PowerPoint skills
• BS Required
Additional Information
Great Benefits.
