Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries – powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 505,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com.
The Operations
QA Lead manages and executes QA of STP and TEC processes, including
core financial processes such as Invoice Processing, Payments, Holds, Travel/
Expense Cards (TEC) processes. Provide team support, resolution of complex
issues, definition of standards and approaches, planning, and internal/external
client relationship management.
Job
Description
A professional at
this position level within Accenture has the following responsibilities:
+ Ensure quality by performing
daily testing of transactions performed by the delivery teams
+ Coordinate individual and
teamwork assignments
+ Monitors workload balancing
+ Monitor individual and team
service levels are met or exceeded
+ Perform coaching sessions to
identify root cause of errors and create action plans and preventative
measures to improve delivery resources’ performance
+ Demonstrate expert knowledge of
processes and related systems to effectively perform daily responsibilities
+ Supports delivery managers in
monthly tasks, such as reporting, error analysis, and process document
updates
+ Provide training and support to
QA team
+ Executes tasks with little or
no supervision
+ Suggests more effective ways to
accomplish tasks and overcome obstacles
+ Demonstrates flexibility and
optimism in adapting to change and challenges
+ Applies critical thinking,
experience and input from others in decision making
+ Raises quality and or scope
issues
+ Monitors team members’
performance with the focus on improvement
+ Front line contact for
questions or issues surrounding service levels
+ Participates in providing
feedback to the Operations team for improvement suggestions
+ Ensures timely feedback is
provided to individuals and teams on quality issues, changes or trends
+ Assists delivery
managers in the creation of Performance Improvement Plans (PIPs) for Team
Members not meeting expected production or quality targets, monitors
program for a defined period
+ QUALIFICATIONS
& KEY SKILLS REQUIRED:
+ Bachelor's degree preferred
+ Min 3 years
of demonstrated work experience in F&A processes
+ Strong
stakeholder management and communication skills, related process domain
expertise and experience, supervisory skills
+ 1-3
years of experience
in leading and motivating a team to achieve goals
+ Working knowledge of ERP systems (Oracle,
Salesforce, SAP, etc.) would be an advantage
+ Strong understanding of Source-to-Pay,
Travel Expense Cards (TEC), particularly, knowledge of payment methods,
Time & Expense audit and letters of credit
+ Strong interpersonal and written communication skills, with the
ability and confidence to operate at senior levels within client and
Accenture organizations
Professional
Skill Requirements
+ Good financial
acumen and financial analysis and diagnosis skills
+ Proven
success in contributing to a team-oriented environment
+ Proven
ability to work creatively and analytically in a problem-solving
environment
