Our company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences. We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours.
The challenge
The Cloud Technology organization builds platform and client services that are foundational building blocks for many other Adobe products and services. Areas of focus include: identity, security, cloud storage, e-commerce, workflow management, synchronization, customer facing web apps, scalability, infrastructure management and search, just to name a few. Our mission is to build highly scalable, highly available and highly resilient services that fulfill the business objectives of Adobe. Cloud Operations is responsible for ensuring Adobe’s cloud platform, products and ecosystems are reliable, scalable and secure. From core infrastructure to enabling "As-a-Service" capabilities, our dedicated team of architects, software engineers, program managers and cloud administrators ensure that Adobe’s customers are delighted by their experience with our products.
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The Enterprise Solutions Services - Business Solutions Analyst (BSA) position will be based in our San Jose office and will be part of an Agile team working with Sales, Marketing, Revenue and Legal Operations teams to deliver technology solutions to business problems. The primary enterprise applications supporting the Sales Platform are a combination of on-premise and cloud-based applications including Salesforce, Apttus CPQ/CLM, PROS CPQ and Icertis CLM. You will be responsible for implementing solutions across the enterprise sales process, including configuration of sales, deal desk and legal workflows. You will have a passion for technology, process and efficiency and have demonstrated a genuine sense of curiosity and a keen desire to work through unique and complex technical and process challenges at enterprise scale. You’ll work closely with our team of analysts, developers, QA, and product owners in North America, India and Romania in designing, deploying, operating and supporting leading edge enterprise sales experiences.
Responsibilities:
- Understands and translates Enterprise Sales business strategy, business goals, and business processes into a world class solution.
- Maintains and continuously improves Enterprise Sales processes enabled by the Sales Platform.
- Configure Sales Platform applications and provide ongoing operational support.
- Prepares documentation for system enhancements and customization, provides training and best practices to super-user and user community.
- Implement process improvements and automation to optimize operational and support workflows.
- Document solutions to enable ease of support across team members and across geos.
- Collaborate on a day-to-day basis with other analysts, business users, engineers, QA, and business stakeholders to support business operations.
The person:
- Innovation, creativity and an outside-the-box mindset are all keys to your success as you work with stakeholders and delve into the real business needs of the client
- Ability to quickly build credibility and trust with team members and key stakeholders
- Excellent oral and written presentation and communication skills
- Ability to balance multiple tasks/priorities while consistently meeting deadlines
- Excellent interpersonal and collaborative skills
- Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial
Requirements:
- Requires bachelor’s degree
- Must have good communication and documentation skills
- Preferred 3+ years’ experience supporting Sales or Marketing business functions
- Preferred 3+ years’ experience as a Salesforce business analyst or consultant; can be waived for a candidate that is a fast learner and highly motivated to succeed where attitude and aptitude are a fit
- Preferred 3+ years’ experience with the Agile methodology
At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.
If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.
Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability or veteran status.
