The Sales Support Specialist resides within the Sales Operations organization and fulfills a variety of key sales support functions to help ensure revenue attainment. This role will report to the Sales Support Manager.
Profile:
+ 2-5 years of related experience
+ Excellent written and verbal skills
+ Proven critical thinking abilities
+ Must be detailed oriented and possess excellent time management discipline
+ Be able to foster relationships with key procurement personnel at distributors or direct resellers
+ Provide excellent customer service while following up on order status, purchase order corrections or issues, etc.
+ Experience in CRM system preferred (Salesforce.com highly preferred)
+ Willingness to work extended hours depending on month-end or quarter-end workload.
+ Possible differentiated shifts available to accommodate global deal registration flow
+ The position will have direct interaction with channel partners, customers, sales professionals, channel selling team and sales operation
Responsibility: Sales Support for Global Sales
Sales Support Specialists serve as an extension of the sales team to provide back office support. They will engage with their teams via team meetings and through 1-1 email/phone requests to ensure awareness of initiatives and provide accurate and timely quoting/sales support to help ensure bookable orders and revenue attainment.
Each request for assistance from an Account Manager is prioritized for completion on the basis of revenue acquisition, customer relationship building and other forms of determining timing requirement. These items may include:
+ Hardware quoting
+ Order tracking
+ Internal processes and procedure research
+ Asset Verification
+ Not for Resale (NFR) Quoting
+ Deal registration review
+ Additional responsibilities assigned as needed.
**Our Commitment**
We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. To learn more about our dedication to inclusion and innovation, visit our Life at Palo Alto Networks (https://www.facebook.com/LifeatPaloAltoNetworks/) page and our diversity (https://www.paloaltonetworks.com/company/about-us/inclusion-diversity) website.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
Additionally, we are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or an accommodation due to a disability or special need, please contact us at **********.
