Sales Team Manager, Amazon Business, Amazon

2+ years management experience leading a team of 10+
- Demonstrated strong English communication skills (spoken and written).
- Experience on reporting, leading prioritization of tasks, feedback delivery, time management, performance improvement and meeting deadlines with initiatives and projects.
Job summary

Amazon Business is looking for a manager to manage our new sales Telemarketing Team.
This team will support all industries by educating existing and new customers on Amazon business via outbound outreach (warm leads), and passing them to Customer Advisors to maintain and grow the relationship.
(QCM1)

Roles and Responsibilities
- Managing Amazon Business Customer Representatives throughout ramp and ready states
- Proven ability working in a fast-paced environment under pressure where high performance is expected and with short deadlines
- Managing projects processes and programs to improve team
- and site-level performance against key operational metrics.
- Accountability for meeting and/or achieving production and performance goals.
- Identifying and eliminating barriers to accuracy, productivity, and quality.
- Solving complex customer interactions and proactively detect negative trends.
- While always placing the customer first, lead the team to Deliver Results by executing daily, weekly, and monthly targets in support of operating objectives
- Understand and mechanize the inputs and outputs of the business
- Constantly strive to raise the bar in terms of talent, execution, process design, goals, and incentives
- Take an Ownership role in the continued build-out and documentation of infrastructure and process of acquiring and on-boarding Amazon Business customers, balancing strong and standard execution with Invent & Simplify
- Present results in weekly and monthly Business Review meetings to key internal stakeholders and executives
- International Management experience
- Experience leading a new team
- Training background
- Sales experience
- Virtual & On Site Management experience
- BA/BS