Sap Help Desk Agent.

Sap Help Desk Agent.
Empresa:

Perfiles Tecnológicos, S. A.


Lugar:

Heredia


Área:

Otros

Sap Help Desk Agent.

Detalles de la oferta

The Applications Services Support Specialist provides break-fix / incident support for internal applications. The Application Support environment is a heterogeneous operating environment where support teams are aligned to portfolios / service lines with business process units (BPUs).

Roles and responsibilities:

· Troubleshoot Applications, assign and/or escalate tickets to correct resolver groups.
· Perform Application incident coordination.
· Review Windows & Application event logs, Active Directory Basics, DFS Shares, DNS Servers, Firewall, SMTP Server, SAN storage.
· Provide SAP support operations in the following areas: SAP Supply Chain Management, Ops / Technical, Finance, Business Intelligence (BI) and Human Resources
· Provide support in Internet Information Server: Version of IIS, Web Config Files, IIS Log File troubleshooting, Log file parser tool, understanding of IIS Error codes, creation of web sites/Virtual Directory, binding IP?s & certificates, type of Certificates & Renewal of Certificates.
· Provide support the in .Net & Cloud Computing (Azure) with understanding of key concepts such as Web Role, Worker Role (Service roles), App Fabric Cache, Authentication mechanism, Data Synch, Hybrid Model and troubleshooting configurations, basic skills to check if app is not performing or is down.
· Provide support in Azure services and structures for SaaS, PaaS
· Provide support for specific technologies in BPU?s including BI & Dynamics: EDI Concepts, Biztalk, Dynamics AX, Dynamics CRM
· Provide support in SQL Programming (T-SQL) as well as SQL Admin with expertise on: T-SQL Concepts, SQL Jobs, replication, LogShipping, Indexing, Locking & Concurrency, Performance Tuning, Database Mirroring, Clustering.

Requirements:

Advanced English
Customer-Service Oriented
Willing to work in Heredia
Fast learner
Research skills
Experience or knowledge in technical support
Computer Science student (or a similar major/field)
At least 2 years of call center experience

TIPO DE CONTRATO:
Contrato por tiempo indefinido

REQUERIMIENTOS MÍNIMOS:
Conocimiento de Inglés

JORNADA LABORAL:
Tiempo Completo

DISPONIBILIDAD PARA VIAJAR:
No

DISPONIBILIDAD PARA CAMBIO DE RESIDENCIA:
No


Fuente: Bebee2


Área:

Requisitos


Conocimientos:

  • Basic
  • SQL
  • Internet
  • DNS
  • Internet

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