Req ID: 64383 At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Servicesand for the people who work here.
NTT DATAServices currently seeks a
SAP Solution Management Analystto join our team in
Heredia,
Heredia (CR:H),
Costa Rica (CR).
Position Purpose and Summary
The Role is responsible for the Solution Manager support operations, lifecycle management, CHARM, E2E
monitoring, Solution Documentations and other solution manager functions.
This position must understand the SAP technical architecture, high level functional process and customer
requirements to perform this role. They will ensure adherence and adoption of best practices for technical
cutovers while leading through influence and collaboration to direct work across multiple technical
teams. Additionally, they must be able to clearly communicate status, issues, and risks to various levels of
the organization.
Responsibility/Duty
Execution
Design, implement, test and Support : ALM functionalities of SAP Solution Manager like ChaRM, ITSM, Solution Documentation and/or Test workbench
Continuous Improvement
Explore new trends in SAP Solution Manager usage
Education
BA/BS in computer science, information systems, management information systems or technical related degree
Experience
3:5 years of related Solution manager experience
Over all IT experience of 5+ years
Skills
Design, implement, test and Run ALM functionalities of SAP Solution Manager like ChaRM, OCC, ITSM, Solution Documentation and/or Test workbench
Basis Support Experience : Monitoring, Troubleshooting, Performance Analysis
Responsible for the successful delivery of the SAP Solution Manager landscapes including integration to third party tools like ARIS, HP ALM, CA Wily, HPQC.
Review project requirements and identify gaps in the functionality of the Solution Manager application in both the project management and monitoring areas
Initiate, coordinate and deliver development and implementation of system changes and work closely with SAP Solution Manager technical developers to ensure accurate and timely code that matches the designs
Explore new trends in SAP Solution Manager usage, Monitoring capabilities
Experience in SAP Business Domains(any)
Experience with high level functional processes
Experience setting, implementing and optimizing processes.
This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries. Please note, 1099 or corp:2:corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.
About NTT DATA Services
NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.
NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit nttdataservices to learn more.
NTT DATA, Inc. (the "Company") is an equal oppo
