Senior Business Analyst - Ops

Senior Business Analyst - Ops

Western Union



Senior Business Analyst - Ops

Detalles de la oferta

We’re seeking a Senior Business Analyst, based in our Santa Ana, Costa Rica office. In this role you contribute to the effectiveness of operations by combining their expertise on procedures and concepts of their own operational responsibilities with a comprehensive understanding of how those responsibilities integrate with the broader goals of the business unit and company.

Sound interesting? Here are some specifics:
- Support the PPS leadership team on product, customer and client strategy, and other projects as required expanding the verticals and customers using Digital Payroll Services functionality globally-

Influence product / solution go-to-market plan and project manage new initiatives and new vertical launches-

Lead all partner/client operational status calls and ensure coordination for any changes-

Drive solution sets across internal teams, development, engineering, marketing
- Lead initiatives in partnership with Customer Service Center organization and Operations team to improve the processes and issues that hinder the overall customer experience-

Monitor program process by tracking activity, resolving problems, publishing reports and dashboards and recommend actions-

Prepare necessary reports by collecting, analyzing, and summarizing information and trends-

Prepare financial pricing and fees for PPS clients. Monitor and change as necessary to ensure continued growth-

Develop business intelligence reports and monitor program process by tracking activity, resolving problems, publishing reports and dashboards and recommend actions

What you will need to succeed:
Demonstrated experience as a Business Analyst with track record of delivering well-documented data requirements-

Translating business requirements into technical requirements and working with relational database concepts, including writing moderately complex queries for ad hoc analysis (>5 years)-

Project management experience/knowledge with ability to drive projects to successful completion-

Strong interpersonal, analytical, problem-solving, influencing, prioritization, decision making and conflict resolution skills-

Ability to interact and communicate effectively, orally & in writing, with all levels of management-

Knowledge of Wrike, MS Project, MS Excel, MS Word, MS Access, SQL, Business Objects, Visual Basic, and Lucid Chart tool along with general familiarity with visual analytic software such as Tableau

What will make you stand out:
- Bachelor’s degree preferred
- Minimum 4 years in complex retail/consumer financial services/payment services organizations with multiple financial products, or a regulatory agency or law firm involving payment services compliance issues relating to anti-money laundering, Bank Secrecy Act, and related laws and regulations-

Experience in creating complex data mining algorithms and solutions

What’s in it for you?:
Competitive global pay and benefits

Ciudad: santa ana

Fuente: Emprego_Pt


  • Otros / Otros



Sexo: Indefinido

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