Requisition ID: Work Area: Sales Expected Travel: 0 : 30
Career Status: Professional
Employment Type: Regular Full Time
COMPANY DESCRIPTION
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That's why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it's the best:run businesses that make the world run better and improve people's lives.
ROLE DESCRIPTION:
SAP Customer Experience helps build trusted relationships between brands and their customers to unlock a new world of digital innovation, customer value, and sustainable growth. SAP Customer Experience brings together the portfolios and teams from the Hybris, CallidusCloud, Gigya and Coresystems acquisitions to form SAP C4/HANA, our integrated technology suite. We have a bold mission ahead and have complete support across SAP to revolutionize the front office and bring it together with our back:office through S/4HANA. Across SAP Customer Experience, being bold and winning is paramount to our culture and our people thrive in high performing teams.We seek talent who want to innovate, be disruptive, and who support mutually agreed upon goals and ambitions. As a fast:paced growth business, there are no limits to how our teams will shape the future of SAP and our industry.
EXPECTATIONS AND TASKS:
Develop and implement account strategies and implementation plans that further existing account adoption and identify new business opportunities within assigned accounts. These plans should:
Increase spend under management, network adoption, transaction volume and trading relationships on the Network
Ensure rapid adoption and enablement of solutions that drive network value for the customer
Expand business process automation across the specific Line of business applications
Increase the customer's usage of their contracted cloud applications up to and beyond the entitlements that they have.
Track SLA performance and overall customer satisfaction
Meet or exceed account:specific revenue and profitability goals for account portfolio including but not limited to renewals, subscription software expansion, and network revenue growth.
Maintain a close working relationship with other regional business teams (such as SAP and Cloud LoB AEs, Services Account Managers, AGS support personnel, GADs, MPs and other customer facing personnel) in support of global customers and corporate functions necessary to support all assigned accounts.
Act as primary escalation point for cloud solutions for those accounts within their portfolio
Drive opportunity development (including growth and qualification of pipeline in conjunction with assigned Account Executives) and accurate forecasting of the renewal and network growth opportunities
Deal management and commercial negotiation of the entire opportunity (from opportunity to close) for renewals
Facilitate quarterly Account Reviews with customer and Account team members to confirm ongoing customer account goals and strengthen relationships
Manage new account assignment into portfolio
WORK EXPERIENCE:
5:7 years of experience in the following areas:
Commercial experience including experience developing account management plans and contract negotiation
Line of Business
