Req ID: 97017 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward:thinking organization, apply now.
We are currently seeking a Senior Delivery Manager to join our team in San Joaquin de Flores Heredia, Heredia (CR:H), Costa Rica (CR).
Project/Program Management skills
In:depth understanding of core project and program management competencies
Understanding of waterfall, Agile and Scrum methodologies
Experience in managing complex enterprise:wide initiatives
Establish project management best practices
Understanding of soft skills required for project and program success
Experience in interviewing for soft skills required for project success
Ability to understand an organizational culture alignment with soft skills for delivering successful projects
Management
Experience in team management (as IT director/manager)
Understanding of challenges faced by Healthcare Industry
Understanding of challenges faced by todays IT executives
Experience bringing thought leadership to market in the form of published articles or white papers
Desirable management experience from a professional consulting organization such as Accenture, Bearing Point and Deloitte.
Job Level Specific Duties
* Responsible for medium to large size accounts with higher level of complexity.
* Helps define delivery management core processes and improvement opportunities.
* Takes the lead role in managing relationships with larger, more critical customers.
* May be involved with accounts spanning multiple geographies.
* Manages multiple third:party partners across many programs in the successful delivery of solutions.
* Provides complex metrics and reporting support to senior leaders.
* Manages multiple third:party partners in the successful delivery of technical solutions.
* Allocates appropriate resources in the projects.
* Identifies and implements project specific training needs.
* Leads medium pre:sales assignments.
Typical Years of Experience
* Typically requires 8:10 years relevant experience. (Includes 1:3 years managerial/leadership experience.)
Minimum Education and Certifications
* Undergraduate degree or equivalent combination of education and work experience.
* Graduate degree preferred.
Skills
* Demonstrated track record of delivering high quality services to medium to large sized accounts.
* Strong organizing and planning skills to effectively manage larger teams.
* Experienced priority:setting skills to effectively meet departmental operational objectives.
* Ability to communicate clearly and present to senior leadership.
* Ability to lead large cross:functional delivery teams.
* Demonstrated attentiveness to quality and productivity.
* Advanced analytical, problem solving, negotiation and organizational skills.
* Ability to motivate, direct and lead large groups of people.
* Experience managing very large third party relationships in the successful achievement of customer satisfaction levels.
* Ability to manage significant delivery budgets and minimize program variances.
* Strong ability to lead teams across multiple shores.
Physical Requirements/ Working Conditions
* Ability to physically perform general office requirements.
* Must be able to perform essential responsibilities with or without reasonable accommodations.
* Significant travel including overnight domestic or international trips may be required
About NTT DATA Services
NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 of the Fortune 100.
NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment withou
