Service Desk Support Specialist- Technical - San Jose

Descripción del puesto

Qualifications and Experience:
Bachelor's Degree or equivalent experience required
Excellent written and oral English language skills
Excellent written and oral additional language skills - one of the following: Spanish / Portuguese
Demonstrated experience in handling corporate customers (5 years)
Aptitude for IT and Technology (3 years)
A comprehensive understanding of technologies
Intermediate understanding of ITIL/Service Management processes
Escalation management experience (2 years)
Corporate customer relationship experience
Intermediate understanding of ITIL/Service Management processes
The successful IM:
Leverages company assets for the greatest effect of customer success
Assist with managing reactive support health of a business
Ensure reactive issues are escalated and resolved
Engages in building long term customer relationships with business and IT stakeholders
Prepare customer facing communications for status updates and incident reports
Is a customer advocate, ensuring that customers realize the full value of their investment
Manage bridge calls and notify respective support groups
Jornada laboral:
Tiempo Completo
Tipo de empleo:
Trabajo Fijo
Salario:
A convenir
Requerimientos:
Experiencia Mínima:
Sin experiencia