Sr Associate, Client Tech Support

**Client Tech Support - Prologue Financials**

**Essential Job Responsibilities**:

Perform research and problem diagnostics to determine resolutions to reported problems.
- Provide database queries and diagnostic scripts to gather information for effective analysis.
- Validate issues are resolved to customer satisfaction prior to closing inquiries.
- Provide root-cause analysis for complex issues including action plans to prevent reoccurrence.
- Efficiently and appropriately escalate issues to Tier 2 support team when warranted.
- Participate in User Acceptance Testing and product documentation review.
- Provide client input to Product Managers, Business Analysts and Programmers regarding product features and enhancements.
- Position normal hours are 9:00 AM - 6:00 PM; however, this position requires flexibility in work hours and may rotate with other staff members to cover extended support hours.
- The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities._

**Basic Qualifications for Consideration**:

- Bachelor's degree in Accounting, Finance, Business Administration, or equivalent education in a related discipline is required.
Type of work experience required - Requires Two years accounting experience.
**Preferred Skills, Experience, and Education**:

- Proficiency in MS SQL (queries) as well as working in virtual environments a plus.
- Ability to analyze and solve complex technical problems using sound judgment and experience.
- Proficiency in understanding accounting rules.
- Excellent presentation, client management, organizational, verbal and written communication skills.
- Strong knowledge of client support procedures with attention to detail and follow up.
**Who We Are**:Fiserv provides financial accounting software that automates and streamlines day-to-day processing by reducing the effort required to perform financial accounting functions.
Our clients include the finance leadership, financial and treasury accountants at leading US financial institutions.
- Fiserv is an Equal Opportunity Employer/Disability/Vet._