Job Summary
Under the general supervision of the University Bursar with work lead direction from the Lead Student Account Specialist, the Student Account Specialist is responsible for the collection of debts owed to the university by students, former students, vendors, or outside agencies in the Bursar’s Office. Additional responsibilities include assisting students in resolving past due balances so students can register for future terms, providing excellent customer service, and assisting with enrollment cancellation. Collects on past due loans and assists with loan prom notes, loan advances, and monthly loan reports.
Key Responsibilities
Resolve delinquent Perkins Loans, Kuhlman Loans, Dream Loans and aged receivables
Perform enrollment cancellation
Refer aged receivables and loans to third party collection agencies
Refer uncollectible accounts either for write-off or to the Department of Education
Send past due messages to students
Communicate with students, external organizations, and other outside vendors to resolve delinquent debts
Review emergency loan applications
Performs collection activities with a focus on customer needs
Provides quality standards for services
Strives to exceed the customer’s expectations
Reconcile the collection agency statements for Perkins, Dream and Kuhlman Loans
Monitor new prom notes and loan advances to loan servicer
Create a monthly collection management report
Assist with updating collection procedures
Knowledge, Skills & Abilities
Thorough knowledge of methods, procedures and practices; grammar, business writing, punctuation and spelling
Ability to compose and appropriately format correspondence and reports
Ability to perform accurately in a detail-oriented environment
Ability to maintain confidentiality and appropriately handle sensitive communications with employees and external agencies
Ability to quickly learn and apply a variety of state, federal, CSU, and SJSU policies and procedures
Excellent oral and written communication skills
Ability to handle multiple work priorities, organize and plan work and projects
Excellent customer service and public relations skills
Ability to cope with stress in an appropriate manner
Must be dependable and available to work overtime, possibly on Saturdays, during registration and peak periods
Required Qualifications
Equivalent to three years of increasingly responsible financial record-keep experience, including two years in collections, lending or a related area or any combination of education and experience which provides the required knowledge and abilities
Preferred Qualifications
Bachelor’s Degree
Experience with state, federal, CSU, and SJSU policies and procedures
Strong analytical, critical-thinking and problem-solving skills
Experience in higher education
Compensation
Classification: Collections Representative II
Anticipated Hiring Range: $3,500/month - $3,800/month
Salary Range: $3,204/month - $5,593/month
San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary .
Application Procedure
Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:
Resume
Letter of Interest
All applicants must apply within the specified application period:May 14, 2021 through June 1, 2021. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.
Contact Information
University Personnel
**********
408-924-2252
Additional Information
Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.
The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.
SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)
All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
Equal Employment Statement
San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).
