Are you customer obsessed? And looking to join a team that is passionate about providing support that allows our customers to achieve more? The Microsoft Dynamics 365 Business Central support team provides mission-critical support to Microsoft customers and partners to help them run their ERP software and keep their business up and running. In this Support Engineer role, you will focus on delivering outstanding service through technical support to customers and partners for the Microsoft Dynamics 365 Business Central product suite. Microsoft Dynamics 365 Business Central is a SaaS deployed comprehensive enterprise resource planning (ERP) solution for small and midsize organizations that empowers people to work effectively, manage change, and compete globally. It makes it easy to operate across locations and countries by standardizing processes, providing visibility across your organization, and helping to simplify compliance.
•Be part of a team and develop your skills while providing in-depth technical support via telephone, written correspondence, or electronic service. Issues represent technically complex, escalated problems identified in Microsoft Dynamics 365 Business Central.
•Manage relationships with your customers and provide technical documentation for the troubleshooting steps used.
•Use debugging tools and advanced troubleshooting to analyze problems and develop unique solutions.
•Determine the best approach for resolving complex technical issues knowing that efficiency and speed to resolution are important drivers of customer satisfaction. Engage and collaborate with other Microsoft groups, including escalation resources and the Dev Operations team, and the Development team, in gaining resolution to critical, complex issues.
•Provide exceptional customer service in politically charged environments.
•Represent Microsoft professionally in customer and partner onsite visits and conferences, where travel may be required.
•Document your knowledge and share it with others.
•Report software bugs and be an advocate for product improvement using customer suggestions.
•Create advanced online technical content including Knowledge Base articles, training documents, webinars, blogs, etc.
•Develop and maintain a strong working knowledge of Microsoft Dynamics 365 Business Central and related products such as Microsoft SQL, Azure, Exchange and Active Directory.
•Participate in planned team-wide shift rotations to cover business needs, including 24x7 “on-call” responsibilities and extended (evening shift).
•Present technical content to various audiences including customers, partners, and internal stakeholders.
•Provide advisory services such as data fixing or “how to” scenarios to partners & customers