Are you passionate about helping customers achieve more? Do you love working in an environment that encourages you to take risks? Would you like to join an elite and distinguished team? Do you want to help us accelerate our own transformation towards a digital organization?
If so, the Technical Support Engineer position in the Microsoft Customer Service and Support Organization is a unique career opportunity for you!
As Technical Support Engineers, we provide an excellent technical support experience to our Enterprise customers both on premise and in the cloud. From problem identification to full resolution, we own and handle technical customer issues. Experience in this role will provide great opportunities to interact with beta versions, collaborate with product group teams and improve future versions of Microsoft products as a subject matter expert.
At Microsoft, we share knowledge, experiences, and resources to help each other achieve our career goals and grow both professionally and personally. As a member of our team, you will grow professionally through coaching with experienced mentors and over time, you will become a mentor yourself. Mentoring allows you to learn from the experiences of professionals within and outside of your own area of expertise, and to build a network to help find opportunities that can promote your development.
We seek out people from diverse backgrounds and encourage them to approach challenges unconventionally. People who: • Are curious and intuitive in their approach • Are eager to tackle complex issues • Have a fresh and diverse perspective • Like to collaborate in multicultural environments • Have a passion for technology and continuous learning • Have a genuine desire to help people do their best.
• Supporting customers on phone and written correspondence regarding technical questions and issues related to SQL Developer technologies. • Scoping and documenting customer scenarios, potential causes and troubleshooting steps • Analyze problems and develop solutions to meet customer needs; may involve writing code. • Actively share knowledge with other engineers and develop efficient customer solutions. • Effectively communicating with customers and stakeholders via, phone, email or any other available means • Assess self knowledge and collaborate or escalate as needed • Pro-actively work towards self development and sharing knowledge • Ensuring compliance with schedules; processes and MS policies and values.
