Support Operation Services Analyst

About JLL
- We're JLL—a leading professional services and investment management firm specializing in real estate.
We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions.
As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility.
That's why we're committed to our purpose to shape the future of real estate for a better world.
We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future.
And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
Business Intelligence Analyst
This position will be based in Costa Rica.
**Responsibilities**:
Business Intelligence Reporting and Analytics

**Lead BI key initiatives project delivery**: including requirements analysis, charter (technical), managing project stakeholders, managing development lifecycle (development, test/QA, UAT, bugfix/retest cycles) through to training, go-live and phasing in of support & maintenance structures.
Supporting on account business line organizations with all data requirements
Design, develop and deploy BI solutions, including interactive dashboards in Tableau, sourcing data from internal MS SQL Server databases, Tableau published data sources, external sources, and leveraging ETL tools when needed.
Support of account's Tableau Project Sites, including structure, roles and access rights, training and supporting users.
Responsible for support of Client Data Warehouse including roles and access rights and importing data, when needed.
Responsible for design, setup and support of data governance and data integration processes using JLL ETL tools, i.e., Alteryx, when needed.
Perform complex analyses leveraging advanced analytical techniques and big data environments / capabilities where needed.
Understand and define business/operation performance metrics and drive analytics to improve these metrics.
Develop own expertise and share it with the team members to help grow the team and improve productivity
Track use of delivered tools, diagnose and highlight areas of deficiency.
Record and quantify benefits realized.
Engage account leadership to review use of and value extracted from tools to gain support/funding on necessary adjustments.
Data Validation & Governance Assistance
Leverage industry tools (i.e., Alteryx) and proprietary tools (i.e., Lighthouse) to assess data quality and assist to resolve data quality problems.
Assist with big data clean-up activities in relation to critical data sets e.g., property, finance, energy & asset data.
Work with business line data stewards and other stakeholders to identify remediation actions when Critical data quality falls below the accepted threshold.
**Skills**:High level of technical skills with demonstrated ability to manage, manipulate, analyze raw data, research data issues, draw conclusions, provide resolution, and develop actionable recommendations.
Listening and consultative skills to understand business needs; be able to interpret requirements identify impacts and analyze problems.
Superior analytical and creative problem-solving skills.
High level of attention to detail and accuracy.
Ability to collaborate across levels of enterprise within a geographically dispersed team.
Business analysis, consulting/advisory and/or project or client management experience will be a strong plus.
Strong analytical mind-set with an ability to interpret, visualize and tell the story behind the data.
Passion for both business understanding and leveraging data to improve business processes and support decision making.
Fluent English is necessary.
**Sound like you?
To apply, you should have**:
Demonstrated successes in data analysis, drawing conclusions and improvement.
Bachelor's degree, master's degree or evidence of expert skill in BI, data science, computer science, econometrics, operations research, statistics, Information Management, or related analytical field; advanced degree preferred.
Expert level skills in Excel required.
Working experience in BI tools (Tableau), querying databases (SQL), ETL tools (Alteryx Designer Core Certification) and bulk data manipulation is essential
Working experience in analytical toolkit (e.g., SPSS, SAS, R or Python) a plus
Experience with Agile methodologies and framework a plus
Working ex