Talent Operations Associate, Costa Rica (Remote)

**About Andela**

Andela exists to connect brilliance and opportunity.
Since 2014, we have been dedicated to breaking down global barriers and accelerating the future of work for both technologists and organizations around the world.
For technologists, Andela offers competitive long term career opportunities with leading organizations, access to a global community of professionals, and education opportunities with leading technology providers.
For companies, Andela provides access to a global network of fully integrated team members that unlock their business' innovation and growth potential.
We are excited to continue building our remote first team with incredible people like you!
**About the Role**:
As a Talent Operations Associate, you will analyze processes, identify operational improvements, and optimize business logistics for speed, quality, and scale within a high-growth environment.
You will be part of a small but mighty team of Operations Associates in charge of providing operational support to our Technologists.
Our mission is to ensure that all Technologists have the best experience during their journey with Andela.
**Responsibilities**:

- Executing manual operations tasks and liaising with business stakeholders to cover for operational deficiencies
- Handle and resolve within SLA support tickets raised by internal and external stakeholders
- Help with optimizations of our various Talent processes
- Assist with the analysis of business situations and later implementation around optimization
- When required, processes Talent's payroll every pay period and maintain payroll processing system and records by gathering, calculating, and inputting data

**Preferred Qualifications**:

- Have at least 1-2 years of experience working in a software development, technology consulting or software product management company;
- Have experience in administration, automation of tasks and business processes;
- Have experience effectively working remotely;
- Are passionate about the evolving technology landscape and enjoy leveraging advancements to solve business problems;
- Have a vibrant personality and exceptional communication skills (English, verbal and written);
- Have the ability to build rapport and communicate with individuals from diverse cultural backgrounds;
- Have excellent interpersonal skills.
**Benefits**
- Fully Remote work culture - we hire globally and all of our roles are fully remote!
- Bring your own device stipend - buy your own laptop with funds from Andela
- Quarterly work from home stipends
- Flexible working hours
- Equity (as a part of compensation package)
- Healthcare, 401k / pension (US only)
- Andela Affinity Groups
- Growth & development paths
- Generous Paid Time Off, Parental Leave, Compassionate Leave
- And more to come!
We're on a journey to reimagine global benefits at Andela

At Andela, we outcompete through diversity.
We know that our strengths lie in the multiplicity of talents, perspectives, backgrounds & orientations resident in our community and we take pride in that.
Andela is committed to a work environment in which all individuals are treated with respect and dignity.
Each individual has the right to work in a professional atmosphere that promotes equal employment opportunities and prohibits discriminatory practices.
Andela provides equal employment opportunities and workplace to all employees and applicants without regard to factors including but not limited to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, pregnancy (including breastfeeding), genetic information, HIV/AIDS or any other medical status, family or parental status, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.
This commitment applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Our policies expressly prohibit any form of harassment and/or discrimination as stated above.
Andela is home for all, come as you are.