**Objective**:
Manage a team efficiently fulfilling account's contract requirements through proper and efficient use of company and client resources.
**Hard skills**:
- Schedule flexibility: to work all schedules weekdays, weekends (must).
- Flexibility to work on any GAM site.
(must)
- Performance Appraisal score greater than 3.00 for the last 3 months (must).
- Previous experience in support roles: Coach, Temporary Coach, Customer advocacy coach, SME, trainer or backup trainer (must).
- Able to multitask, self-manage and be highly efficient in using systems and tracking data in various databases.
- Active Listening: be able to listen and understand customer's requests, follow instructions given by their superiors.
**Soft skills**:
- Active Reading: be able to correctly read, understand and interpreter procedures, workflows, and steps in How-To.
- Critical Thinking: be able to analyze, thinking outside the box about the different customer's scenarios they may have.
- Ability to organize data and transform it into information.
**Responsibilities**:
- Perform any specific "special task" assigned by your Team Manager.
- To attend the Account Inductions if needed.
- Ensure to login in the appropriate auxiliary
- Take calls based on Account Requirements (Based on account alignment).
- Agent needs to be willing to be part of development plan to become Guru, Elite agent or CRT agent.
- Evaluate, revise and measure agents' metrics during PEP (Performance Enhancement Program) to control the correct performance of the employee assuring the client's objectives are met.
**Benefits**:
- University Discounts.
- Refer a Friend Bonuses and Prizes.
- Medical Services.
- Transportation Services.
