Tech Lead Support Engineer (Sql/Windows)

Detalles de la oferta

**Our company**:
Encora is a global Software and Digital Engineering company that helps business overcome the Software Engineering Talent shortage and provides next-gen services and such as Predictive Analysis, Artificial Intelligence & Machine Learning, IoT, Cloud, and Test Automation. We count with 16 global offices and 25 innovation labs.

Our Software Engineering experts work with leading-edge technology companies to improve their speed to impact.

**About the role**:
For this role, you will lead a L2 Support team, whose typical support work involves patching, upgrades, setup & configuration, refining SQL, queries, Stored Procedures, SQL DBA tasks & Network admin tasks.

Tech Tools:

- Security
- APIs
- Alerts
- Printer Setup
- SSRS Security
- MSI Installation
- SQL Server
- Windows Servers and Workstations
- Service Errors/Failures
- Company Expert Applications

**Essential duties and job responsibilities**:

- Lead a L2 technical support Team in different levels
- Respond to client issues in accordance to the defined support process.
- Maintain/document detailed case histories, with clear actionable steps taken and planned in SalesForce.
- Submit software defects and enhancements as per department guidelines to ensure software design changes are properly documented.
- Connect with the client's system over a SecureLink session (or alternative) to recreate and document.
- Document and update knowledge base articles that are viewed by our internal staff and clients.
- Serve as a liaison with customers, sales, development, and QA to resolve issues.
- Successfully completes all product training and certification exams.
- Manage and deploy Support's internal Expert product environments.
- All other duties as assigned.

**Requirements**:

- +7 years of experience in Technical Support roles
- +2 years of experience leading technical support teams
- Can have In depth discussions regarding setup and environments.
- Knows how to start, stop, and reset Event Server and SQL jobs.
- Knows how to grant rights to SSRS reports.
- Knows how all the components of SQL Alerts work.
- Knows how to setup and review ping logs.
- Familiar with the installation/update process for company products.
- General understanding of IIS and verifying services are functional.
- High level understanding of load balancers and how they interact with our services.
- Can narrow down long running queries and blocks.
- Understands web.config files and how to safely modify them.
- SQL performance plan review and index optimization.
- Excellent communication skills (C1).

**Nice to have**:

- Knows how to do basic and complex API troubleshooting.

**Why you will love working with us**:

- WFH/WFA and available workplace office space if preferred
- Private medical, dental and life insurance
- Additional vacations per work anniversaries
- Birthday day off
- 3 sick leaves paid per year
- Certification Reimbursement
- Substantial referral bonuses
- Welcome bonus
- Mental Health days off
- Employee Solidarity Association
- A value-based culture where opportunities to learn are endless


Salario Nominal: A convenir

Fuente: Whatjobs_Ppc

Requisitos

Contractual Services Support Specialist

Address initial inquiries regarding technical problems and provide solutions. - Refer complex problems to advanced support teams. - Record, track, and docume...


Hewlett Packard - Heredia

Publicado a month ago

Sr Data Analyst - Gtm Strategy And Operations

SLSQ225R291 Reporting to the Director, GTM Data & Analytics Quality, the Senior Analyst will provide support in the form of data and analytics to both the g...


Databricks - Heredia

Publicado a month ago

Bigdata Devops Engineer

**Company Description** About us, but we'll be brief** Experian is the world's leading global information services company, unlocking the power of data to c...


Experian - Heredia

Publicado a month ago

Master Data Senior Analyst

**Company Description**: - Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services....


Bosch Group - Heredia

Publicado a month ago

Built at: 2024-12-14T13:42:37.406Z