Technical Support Technician, End User Helpdesk

**Technical Support Technician, Western Union End User Helpdesk - Santa Ana, Costa Rica**

Do you enjoy utilizing your technical knowledge to solve IT challenges and enable others to work effectively?
Are you ambitious about joining a truly innovative, global organization?
Join Western Union as a Technical Support Technician.
**Motivated by our values: purpose driven, globally minded, and trustworthy & respectful**

We're a FinTech that's using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations.
We're a team of over 8,000 people serving 200 countries and territories.
We believe when money moves, better things happen.
**Better starts and ends with the customer**

Here are some skills, attributes, and qualifications you will need to succeed:

- Customer-oriented approach.
- Proficiency in English (B2-62%).
- Good troubleshooting skills.
- Day Shift 7:00 am to 4:00 pm.
Rotating Schedule (includes working on weekends on a rotating basis).
- Good understanding of computer systems, mobile devices and other tech products.
- Strong analytical, problem-solving and attention to details skills.
- Verbal and written communication skills.
**Join us, and let's move money for better**

We're a company on the move, and we want our people to grow and develop.
You'll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.