Telecommunications Engineer

**Purpose of the position**

Provisioning of an efficient, profitable and reliable VoIP Unified Communications, Contact Center and Call Recording technologies.
Implementation and operation of a centralized Unified Communications - Contact Center infrastructure including the corresponding components like gateway routers, Asterisk Cisco and MS-Teams voice technologies servers and CTI integration with CRM solutions.
**Essential Duties and Responsibilities**
- Administration of Cisco Voice Network including: CUCM, Unity, GW-Routers and SIP Proxy
- Administration of Call Recording
- Technical training of End users
- Monitoring and optimization of Cisco Voice infrastructure to insure and improve efficiency and profitability
- Problem analysis and problem solving of voice issues, reporting, Call flow and Unified Communications issues
- Independent co-ordination and realization of Projects in Voice and Contact Center environments
- Independent evaluation IPT / VoIP technologies with regards to beneficial and efficient implementation within the Tech Data Group

**Knowledge, Skills, and/or Abilities Required**
- University Degree in Telecoms Engineering, Computer Science, Engineering, or related discipline; equivalent experience acceptable
- Certified CCNA
- 3 Years of related experience in design and administration of Cisco IPT solutions
- Extensive working knowledge of VoIP Products and platforms, FreePBX and Asterisk
- Basic understanding of the Linux command line structure.
- Advanced knowledge of personal computers is required, as is proficiency in the operation of Microsoft Office products, specifically Excel
- Good experience with TCP/IP and the ability to troubleshoot to the packet level
- Working knowledge of network switches, routers, and VoIP preferred.
- Linux Certifications are considered an asset.
- Proficiency in MS-Office products
- Knowledge in Local and Wide Area Networking
- Able to work effectively in a Multi-tasking environment
- Able to effectively communicate in English
- Willingness to travel

**Work Environment and Contacts**
- Normal office environment located in San José, Escazú Costa Rica.
- Contacts to TD-Synnex employees and managers
- Contacts to external Service Provides and Consultants

At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion.
If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply.
You may be exactly the person we're looking for!
**Are you ready to make a BIG impact with TD SYNNEX?
**

In addition to a competitive benefits package, we provide our co-workers with opportunities to get involved in well-being seminars and programming, employee-led Business Resource Groups (BRGs), leadership development tracks, special industry events, and much more.