Tls Junior Technical Account Manager

• Support for 24x7 / varying shift patterns may be required
• Respond to customer calls, complaints, questions and/or queries
• Provide remote troubleshooting, gather logs and assist on general configuration questions or system health checks on various products
• Collaborate with other support groups to ensure seamless problem resolution for your client
• Track client activity utilizing various support tools
• Provide and present Predictive and Proactive reports addressing known product defects, FW recommendations, client activity and inventory reports
• Document and follow special handling instructions for Premium Clients
• Maintain client relationship by participating on monthly or quarterly meetings with clients