Trilingual Customer Service (Hybrid)

**Objective**:
To efficiently provide high quality and accurate resolutions to customers under stipulated policies and procedures, by answering general inquiries via the phone or mail.
**Hard skills**:

- Fluent in verbal and written English and Portuguese.
- High Proficiency level (85 %>) (Must).
- Knowledge of how to interact with Microsoft Windows Operative Systems.
- Basic internet tools.
- Prior Customer Service experience.
**Soft skills**:

- Excellent listening skills.
- Very Good oral communication skills.
- Proactive.
- Good typing skills.
**Responsibilities**:

- To listen and respond to customer inquiries on the telephone, through on-line networks, and by mail.
- To maintain adequate technical proficiency in products and platforms assigned.
- To communicate with team manager, team members and other teams regarding problems, solutions and trends.
- To keep and update pertinent paperwork and records through data entry.
- To meet established individual and team performance targets, which include.
**Benefits**:

- Tech Academy.
- Weekly Payment.
- Educational Reimbursement.
- Transportation Services.