**Associate, Digital Review Team Analyst - Santa Ana, Costa Rica**Are you ready to join an advanced team that customers depend on to prevent fraudulent transactions? Are you ready to unleash your potential in a global company that moves money for better? Join Western Union as an Associate, Digital Review Team Analyst.**Western Union powers your pursuit.**We are looking for someone who would be part of the Digital Review Team as an Associate, Digital Review Team Analyst responsible for analyze digital transactions in Western Union.**Role Responsibilities**- As an Associate Analyst, you will analyze digital transactions to make sure that no fraudulent activity is involved.- You will resolve problems and decide when to escalate a case or to proceed with the regular transaction/customer profile verification handling procedures.- After completing our training program, you will be skilled in Risk Assessment, and be able to provide an excellent customer experience.**Role Requirements**- For such a detail-oriented role we need you to be self-motivated team player who is focused on giving the highest level of customer service, have strong analytical skills and very attentive to detail.- You must have great attitude and be able to adapt to a dynamic work environment.- We require you to be fluent in English, written and verbal (81% - B2+).- Highschool education is required.- We need you to have strong ability to multitask using internal database systems, capable of making independent decisions with a results-oriented approach, and adaptability to work both individually and within a team, and a willingness to work on weekends.**We make financial services accessible to humans everywhere. Join us for what's next.**Western Union is positioned to become the world's most accessible financial services company —transforming lives and communities. We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.**Benefits**Your Costa Rica- specific benefits include:- Asociación Solidarista- Paid time off including extended maternity leave.- In house company doctor services- Continuing Education- Transportation services options- Parking spaces- Hybrid model work- Flexible Working Schedules if applicable- Referral Program award- Employee Resource Groups (ERG) and committees to volunteer with- Carpooling Program- Price Smart membership- Pan American Medical and Life insurance- Cafeteria Subsidy**Our hybrid work model**Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.LI-SVAEstimated Job Posting End Date:02-09-2024
