Job Description As part of the People Services Team, you should provide support in all administrational tasks and processes as part of the People services & payroll catalogue , Support and assist in undertaking all HR -People related tasks to ensure we are delivering best in class HR- people support and quality service to all our employees in CR & MEX Act as SAP HRIS subject matter expert to the people team. Handle payroll inquiries and provide support to employees regarding payroll-related matters. Collaborate with HR and finance teams to ensure accurate and seamless payroll processing. Responsible for handling the payroll processes including but not limited to: maintaining employee data and files according to country regulations, and preparation/creation of documents and templates if needed. Bi-weekly payroll news. Execute seamless on-boarding and exit processes of employees in the respective business areas including facilitating all necessary process steps. Support all administrative tasks with regard to employee changes, such as issuing new letters or other required documents, create HR Related documents supporting the employee life cycle like employment contracts, addenda, promotion letters etc. First point of contact for employees and line managers for all standard questions. Processes and answers all incoming emails. Maintain current HR & Payroll systems and be responsible for data accuracy management. Responsible for monthly regional- local and global reporting activities including non-payroll relevant data audits and standard reporting. Tracking of paperwork and employee eFile maintenance. Ownership of ticketing via ServiceNow for respective HR Management and business area. Keep knowledge base up to date in close cooperation with all People teams. Experience managing employees in México is a plus + Ensure payroll-related data from Company internal applications interfaces into the payroll system before payroll deadline. Provides process expertise and identifies improvement potential in order to increase efficiency and customer satisfaction. Qualifications Knowledge Skills And Abilities Excellent interpersonal skills & Customer Service attitude Excellent verbal and written communication in English (B2) Minimum, Portuguese is a plus. Excellent organization skills with a strong attention to detail Able to prioritize multiple tasks simultaneously. Energetic, proactive manner and action-oriented behavior. Requisite Education And Experience Bachelor degree or 3 years related experience in HR- People Services & Payroll within Costa Rican labor legislation. Strong MS-Office (MS-Excel, MS-Word, MS-PowerPoint) user-knowledge, Use of power BI desirable. Ideally SAP-HR working knowledge. Experience working with Shared Service Center and matrixial multi-geography companies is a plus. Additional Information Benefits Full time/ indefinite term contract with all of the benefits per Costa Rican law. Holidays/ Vacations/ Extra PTO. Private medical insurance. Remote work. Internet subsidy. Online learning platforms such as Udemy, Marcel, LinkedIn learning. English Classes.
