**Responsibilities**:- Responsible for delivering high quality, timely and efficient reviews of the ELA software deployment report analyses.- Analyze ELA terms and conditions in conjunction with the review process to ensure that customers are compliant.- Provide ELA Reporting data analytics, analysis and measure the success of those outputs and other strategic initiatives.- Track and report key performance indicators, utilization and other dashboard metrics to highlight successes as well as to target areas of improvement.- Maintain expertise in understanding product licensing terms and conditions and comprehensive knowledge of employer's products.- Work with internal teams to ensure appropriate updates to customers' records occur in internal systems.- Resolve queries with global customers, account managers, senior sales executives and internal teams in an accurate and timely manner.- Identify gaps and initiate projects to improve quality and review processes. Identify work streams that can be automated and standardized to maximize efficiency and quality.- Identify and transition other processes to the ELA team.- Other projects as necessary.**Qualifications**:- Bachelors in Business Administration, Finance, Law or Accounting preferred. Other majors may be OK with requisite experience.- Experience working in License Compliance, Auditing, Accounting or Financial Data Analysis or Sales Operations required.- Proven ability to review others work, create detailed review comments and deliver associated training to improve quality.- Experience performing basic commercial contract analysis preferred. Strong auditing, analytical and problem solving skills required.- Experience working successfully within the software/technology sector and in a global matrix-managed environment.- Strong project management, planning, and organization skills, including ability to handle multiple priorities simultaneously in a fast-paced dynamic environment.- Continuous improvement attitude and proven competency including a proactive approach to identifying problems and providing and implementing solutions.- Ability to clearly communicate complex licensing concepts and collaborate professionally with internal cross-functional teams including Sales, Sales Operations and Legal.- Confidence to interact with all levels; drive to results; team player and professional personality.- Exceptional interpersonal, written English and verbal communication skills.- Proficiency using MS Office, especially MS Excel is required.- Oracle skills considered a plus.
