**OTSI****Object Technology Solutions, Inc**) has an immediate opening for a Business Analyst III (Salesforce Administrator)BUSINESS ANALYST III (REMOTE/HYBRID)**MAJOR RESPONSIBILITES**:- You and your peers provide day-to-day support on SFDC/Tableau CRM/CPQ modules to internal users. In doing so, you will partner with support teams in business operations, product owners and engineering areas, including but not limited to solving medium-to-complex issues up to partnering with these teams to deliver robust solutions to defects and enhancements in the form of User Stories/Change Requests.- Among different daily tasks, you will be able to identify potential process improvements and potential long-term fixes, help your peers creating knowledge articles, triage and resolve support cases and change requests within SLAs, collaborate when required with Engineering, Product Owners, Business and Solution Architects resolving system integration or code-related fixes, set and communicate resolution time frames to users/stakeholders, lead and facilitate training sessions within the team/users/stakeholders, take part or even ownership of assigned activities when required (Application Support Readiness, Change Request Management, Roadmap Projects, Salesforce Critical Updates, etc).- You'll build domain expertise in all our functional areas (marketing, quoting, pricing, renewals, partner, service and sales operations), to manage SFDC system design, configuration, system testing and deployment.**SKILLS AND ABILITIES REQUIRED**:- Experience in salesforce giving support or they could be salesforce admins who have no experience.**About us**Founded in 1999 and headquartered in Overland Park, Kansas, OTSI offers global reach and local delivery to companies of all sizes, from start-ups to Fortune 500s. Through offices across the US and around the world, we provide universal access to exceptional talent and innovative solutions in a variety of delivery models to reduce overall risk while optimizing outcomes; enabling our customers to thrive in a global economy.Join us today, as we assure you 1500+ friends and a great career; Happiness begins at a great workplace !Working with OTSI gives you the assurance of a successful, fast-paced career. Exposure to infinite opportunities to learn and grow, familiarity with cutting-edge technologies, cross-domain experience and a harmonious environment are some of the prime attractions for a career-driven workforce.Feel free to refer this opportunity to your friends and associates if you are not available. We have a referral policy.
