Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the "Apply" button to get started!- Amazing organizations don't just happen!Vision, strategy and innovation come to life through execution.- Help create the future of our growing company, where our diverse talent and culture provide the competitive advantage to help Bill Gosling Outsourcing and its flock win big.Bill Gosling Outsourcing is currently looking for a Collection Agent to add to our Team.Bill Gosling Outsourcing is committed to the career development of our people. We are still growing with new and exciting opportunities. We are hiring 300 Call Center Agents for new and growing accounts - Be a part of our team!!WHAT YOU WILL DO- Review account status/information thoroughly by using the tools available and find the best solution for the customer where applicable. Take necessary follow up actions until the customer issues are fully resolved.As a Collection Agent you will:- Negotiate payment terms/arrangements if applicable.- Review account status/information thoroughly to understand the customer's inquiry/need.- Respond to inquiry/need and decide upon the most appropriate solution, if applicable.- Recommend appropriate solutions, products and/or alternative options to resolve customer inquiry/need, if applicable.- Overcome consumer objections; refer complaints immediately to the appropriate MC/TL/relevant department.-- Champion company core values and other company programs- Other duties as assignedABOUT YOU- You enjoy talking to people on the phone, are empathetic, a good listener, and passionate about helping others.- Enjoy talking to people on the phone, and have excellent listening and communication skills, both written and oral- Day to day you will be required to respond to customers on all inbound/outbound calls along with helping answer any questions or complaints.- A desire to grow and drive your career forward- English Proficiency of CEFR C1 or better- Successful completion of high school educationWhy Work With Us?- Monthly salary $1100 with the potential to earn up to $250 USD in monthly bonus- Casual Dress Code- Performance Bonus and Annual merit increase- Birthday day off (paid), Marriage Leave (3 days paid), Paternity Leave (3 days paid) and Bereavement Leave (3 days paid)- Free counseling sessions- Point to point transportation- Recognition programs- Asociacion solidarista- Free parking for all employees- Free coffee/tea all day long- Amazing work culture where you can learn and grow- Opportunities for internal growth within the company- Build skills that will help you for life- New site - beautiful new office setting with a view- Full Time - Various shifts including mornings, afternoons, evenings, and weekends.- Onsite games room with a rest & relaxation area- Great opportunity for university students!About Us- Bill Gosling Outsourcing provides a career opportunity in Customer Service, with various shifts and full time hours in our state-of-the-art call center. We strive to create a fun, diverse, and engaging workplace, which promotes both personal and professional growth. We are located in the beautiful C.C. El Cafetal in La Ribera de Belén, beside the Marriott.Where are we located?- We have offices located in Centro Corporativo El Cafetal, Belen, Heredia
